"Why has it affected your boiler?"
Because the boiler is switched/kept on electrically so when I lost electricity because the top up wasn't going through the boiler switched off and now won't come on again (don't know why).
Thislittlekitty - I've had ENDLESS problems ever since I moved in (it was previous tenants that chose them).
I hate prepay anyway - it's ALWAYS more expensive.
I've been overcharged, top ups that normally last several days disappeared overnight or within a few hours - I eventually with help got £130 refund when they could no longer deny it. That took around 7 months of calling several times a week.
supply lost even when plenty on meter
TRULY APPALLING customer service (seriously difficult to even get through to a person, constant line dropping, cut off etc - let alone someone who actually listens without being rude or repeatedly insisting it MUST be something I've done wrong - I was honestly asked once if I knew my left from my right).
I've been dealing with a local energy charity who FINALLY got through to someone on my behalf to find out my usage info - which made NO sense - 5 X higher usage at times according to their figures but I KNOW I wasn't using any more than usual. It's been a COMPLETE NIGHTMARE just dealing with them.
As a result I've done some research into them, they've been fined several times but they don't care it makes not one iota of difference to how they behave.
"Christ I hate this company." Me too - and you're not even really with them, interesting though - instead of answering phones to existing customers they're pestering others to become customers - fwiw I'm on tps recommend you try it.
"In the end I made a massive fuss on social media" their social media has gone nuts, up to 1000 posts on most of their Fb posts, I don't know how to calculate stuff on Twitter but it's very busy. They're taking several (I'm talking up to 24) hours to reply on there and even then mostly copy&paste replies, loads of customers saying they're going to leave and complain to ofgem but in my opinion ofgem are toothless! As I said they've been fined before but ofgem are ltd on how much fines are for and in comparison to their profits they're a mere drop in a very big ocean!
"Topping up with mobile can sometimes take a minute to show up" it took almost 2 HOURS lots of other customers having same problems.
"certainly no engineers had to come out to switch anything over" it depends on the type of meter you have with them.
"Hi op. I don't work for them but did work for sp for a period of time. If you are disabled and the company knows you legally will be on a vulnerable people list which means you are priority for repairs ECT.. including in weather like this. The company has a matter of hours to get someone too you. Hth" I appreciate you trying to help, unfortunately with the best will in the world NOBODY is getting through to my location at the moment PLUS they have a serious backlog inc I strongly suspect people worse off than me. I have a mobility issue but am OK in the flat but would be risking a hospital stay if I ventured outside.
"I'd check your boiler doesn't need restarted first there should be a switch next to the boiler like a socket with just the switch and light. Switch that off for about 30 secs and switch on again" tried that - had this happen a few times which is why I was getting stressed when the top up wasn't going through - but thanks anyway.