We are on holiday and we don't have our car. Yesterday we wanted to go see friends who live in a slightly out of the way village but the trains were awful (3 hours just to get there if all went well with changes and a bus rail replacement service) so we decided to hire a taxi for 9 hours - 1.5 hours drive there, then short drive to soft play/restaurant, then 1.5 hours back. In between the long drive there and back the driver had a long rest. We paid 500 pounds for the taxi which was a huge amount of money but it was very important for us to see our friends and this was the only way it would happen.
On the way there, at 11:30 in the morning, so not an odd hour, the taxi driver started to fall asleep at the wheel on the motorway. He was driving in the middle lane while the slow lane was empty which was a but odd and then I noticed his speed has dropped to 50 m/h. I was sitting at the back with the DCs but a couple of cars beeped at us when overtaking which attracted my attention. I saw the driver's eyes closing for milliseconds, so I woke up DH who was sitting at the front and also dozing, and he also saw the driver falling asleep. We got some cold air in the car and we talked to the driver the rest of the way. We then asked him to make sure he took a nap before the trip back (he had 5 hours free waiting for us).
When we got back DH texted the taxi firm letting them know but got an automated reply back, so this morning I suggested we should call the firm about it. DH was reluctant as he thought they would not care either way, but surely sending out a driver who was falling asleep at the wheel is a huge issue isn't it? I don't necessarily want the driver disciplined in any way, he seemed like a nice man, but they do need to review their procedures to ensure this doesn't happen again. I also think we are entitled to some money back, DH thinks not.