We have had our joint credit cards suspended for fraud and reissued perhaps 8 times in the past 6 months or so and probably another 3 times in a few years prior to that. This last time not even 2 weeks went by without us having it frozen and reissued again. There is no warning, we are just notified as they are declined when we try to use them, a text sent notifying us of attempted fraud and to expect new cards in 5 days. Then we have to update the new card numbers everywhere. It’s really annoying.
We use these cards as we get airmiles, they have a high limit for big purchases, and then pay them off in full each month. Otherwise we would just stop using them or look to another company.
The credit card co doesn’t seem to want to speak to us about this- what I would like to understand is if they can isolate where the fraud is happening, if there is some unsecure site or something- so that we can avoid it. They say they don’t know and can’t be that specific.
We do not buy anything unusual - think groceries, online groceries, petrol, etc and I occasionally buy things online from the likes of Facebook or eBay or Amazon but always with PayPal. I never enter my card details on a site.
Aibu that this is just beyond ridiculous and the card issuer should be able to help us to avoid this happening!? Does this happen to other people? Any ideas how we could avoid it happening yet again?!