We have a cleaner that comes every week for 3 hours. She's always late and will never let you know that she's running behind. (We are her first job for the day). I'm always having to chase her up and have told her on several occasions to be on time as we have plans for the day and her being late delays us and if we cut the hours short, the work isn't done and end up finishing the job myself. Her cleaning standards have also gone down and isn't as good as it was.
Today, she hadn't turned up and when I called her she told me she was sorry she had to go to the office and would be with me an hour and half later. Had I known this, I could have taken DC's to a class and be back by the time she came.
When she did arrive, she had a relative in tow who had just come from abroad to stay here for a couple years to work as a cleaner. She said she would 'help' with he cleaning and would only do two hours as she had help. I told her she hadn't passed this by me beforehand and therefore I could not pay her. Not to mention she hasn't a work permit.
She left after 2 hours and my DH accidentally paid her for 3 hours instead of 2. The cleaner didn't say anything and took the money and off she went.
She was obviously expecting to be paid for 3 hours even though she had only worked 2 hours.
Before leaving she had asked my DH if it were ok if her relative could do our cleaning on some weeks instead of her.
Would IBU to not pay her the extra hour the next time she comes?
AIBU to expect her to give me notice that she is late and that she would be bringing someone else along with her to help with the work and expect payment?