I need advice re making a complaint against a member of A&E staff

[KidneySchmidney]

So I got admitted to hospital for the second time in a week with MRSA that has come categorically from a cannula in my arm placed in A&E.

It's been swabbed and found to grow it so it's definitely that.

The cannula was inserted by a medical student who reinserted it 4 times, 3 x in my left arm and 1 in my right. It was placed on a table and fell off onto the floor, whilst they reapplied the tourniquet on my right arm and then reinserted.

I don't want them to lose their job or get into trouble but that's really bad technique and they need more training.

Please can someone advise me what to do?

@pigshavecurlytails I know my veins were shocking because they were shutting down. He just couldn't find them so was going blind or he'd find one and then it would disappear as the needle went in.

I was really sick and he was panicking more with each failed attempt. I think that if you're unsure of how to do it you need to ask for fresh eyes after a while,

@Steeley113 didnt have a vacutainer or vacuet

When I had sepsis they had to get the senior anaesthetist to insert a cannula because the sepsis was causing my peripheral veins to shut down. It took him a good hour and he had 40 years experience. It was horrendous, I was very very sick and had very little clue what was going on but the hospital knew well enough not to send a junior doctor to a patient with sepsis. Complain, it's how things improve.

This was the last attempt on my arm before they managed to get it in. It bloody killed! I know cannulas are hard to do. But I feel like it was attempt after attempt after attempt. A HCA walked in as he was taking the syringes of blood as he didn't have the containers for it or the vacuet to get it out and shouted at him for all the blood. It literally was everywhere, I think I'll have to bin my jeans as it was all over the thigh, over my stomach, down my leg on the chair and on the floor.

I can well believe it. I had a horrific experience with someone trying to get a cannula in..except it was not medical student, it was an actual doctor. He just stabbed and stabbed at me, no pressure on my arm after taking it out or anything. In the end, the next day my whole arm was hard as a rock and black and blue. Is stayed hard for over a week.

These were the results, if the attachments work. Oddly enough, once I persuaded this guy to stop jabbing me, they were going to get a phlebotomist to some and do it but a student asked if they could have a go..I figured they couldn't do much worse than what had already been done so said ok, and they managed first try