Not sure how to handle this situation and would appreciate input.
DD is 11, first year of high school. She has cerebral palsy and sensory processing difficulties but is doing brilliantly in mainstream with support. She is however, a little 'young' in comparison to her peers in some respects, she also suffers with anxiety which we are managing g ok at the moment. She is transported to school in a taxi supplied by the LEA as she would be unable to cope physically with getting the bus. This has been going brilliantly, her taxi driver is lovely and she (usually) has a good relationship with the other 4 kids on her taxi run. She's picked up from mine or her dad's, dropped at after school club and I pick her and her younger brother up at about 5pm.
She rang me today at 3.30 hysterical and crying. A child in her taxi had some app on their phone that they were showing to her, it put some kind of horror effects over the camera like a filter, so it put the effects on her face. She said the graphics and sound effects were really scary and it's frightened her a lot. She's not sensitive across the board but she gets really freaked out by horror type things - she's petrified of blood for example and the mere sight of it will have her sobbing. She was really upset and is worried about going in the taxi tomorrow and him showing her again or seeing it if she's next to him and he's playing with it. It doesn't really sound appropriate for 11 year olds.
She's being picked up by her dad in a while and is being taxied from his tomorrow. I can't discuss it with him as we have pretty much no contact due to his threatening behaviour towards me (police involved, advised no contact, all arrangements made via DD or handover book). Besides which he's useless at this sort of thing and probably won't do anything.
WIBU to call/text the taxi driver to see if he can deal with this or is it outside his remit? Should I call the school? I don't want the child getting into trouble, just for it to not happen again so DD can relax about her transport instead of getting g increasingly wound up.