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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be pissed off at Waitrose?

70 replies

gunsandbanjos · 20/01/2018 08:54

First world problems I know!

Ordered shopping to be delivered last week- turned up 1/2 hour late and some of the fresh stuff was well past it’s best. Complained, refunded a couple of bits, of fair enough.

Ordered again for yesterday, delivery between 6/7, we have dinner plans at 7.30 but restaurant close to house so should be fine. Come 7.15 get a call to say driver will be there at 7.40 is that ok?

No it’s bloody not ok, I ordered between 6/7 because that’s when I want my shopping! Not at some arbitrary time later on in the evening when it’s convenient for you Waitrose.

I say can you deliver tomorrow morning between 9/10 instead? Yes no problem at all they say.

Now they’ve just called to say they’ll deliver between 10 & 10.30 arghhhhhhh.

Again we have plans that we’re having to alter to accommodate.

Online shopping is meant to be convenient!

OP posts:
DiegoMadonna · 20/01/2018 10:14

YABU to misuse the word extrapolate.

In response to the OP, I would just shop elsewhere from now on, or if I was really attached to Waitrose, then I would stop requesting deliveries in the hour before I had somewhere to be.

Original poster
gunsandbanjos · 20/01/2018 10:14

No snow, I’d understand if we did.

OP posts:
RB68 · 20/01/2018 10:16

Mine always phones and delivers early - I booked 10 to 11pm as cheap and we are up and its not a huge shop so easy to sort. The gen arrive 9.30 to 10 which is my preferred time but someone else local must book that time

PollyPerky · 20/01/2018 10:17

The other thing with WR is that you are relying on the store for the quality of the food. There is no excuse for sending out rotten (literally) produce. But if it's a friday evening, shop stock is likely to be limited so you may end up with items that are close to their sell by date THE SAME AS IF YOU HAD SHOPPED IN STORE- because stock has run down by the end of the day.

I'm not sure about WR now but certainly Tesco do an option of 'long use by date' on their orders.

What I do know (and I have no link to them) is that WR will bend over backwards to keep you if you let them know you are dissatisfied.

PollyPerky · 20/01/2018 10:20

OP I think you are being deliberately obtuse. I and others have asked you several times if you live in a busy area, if your local branch is small, how many deliveries you have had and if you have had this issue long term. You've not replied. Which makes me think that if you live anywhere nr the M25 or the Home Counties and it was Friday 6-7, a delay was not unexpected.

Go and talk to WR.

NoParticularPattern · 20/01/2018 10:23

I’m sorry but I don’t quite get why everyone is jumping on the OP? Waitrose offer you a selection of times- if they can’t stick to those times they shouldn’t be offering them or they should be making the slots longer than an hour so they have more room for manoeuvre. If they can’t build the possibility of traffic or staff shortages into their delivery route calculators then again, they shouldn’t be offering such narrow timed slots. They asked what time the delivery was needed, the OP told them and then they failed to deliver on the promise they created. Twice.

You couldn’t turn up for a doctors appointment 40 minutes late and still reasonably expect them to see you- even if you normally expected them to be running an hour late.

bluebell34567 · 20/01/2018 10:23

YANBU. if you want to continue with Waitrose maybe next time consider they may be late again and don't make commitments around it.

reluctantbrit · 20/01/2018 10:24

I shop in-store at Waitrose a lot, it is my normal weekly shop supermarket. But you need to be careful as a hawk with shelf life dates. They have tons of things with very short life span and you need to dig into the shelves to get the better ones.

I never ordered groceries from Waitrose before, I did Ocado last year as I was housebound and when DH was away it was easier than shopping for 10 days in advance. Everytime everything was fresh and in good time to keep things in the fridge instead of freezing.

The delivery guys are polite, they checked in when they were early one time and I got a delay notice hours in advance when they were stuck due to a mass accident and road closures.

Original poster
gunsandbanjos · 20/01/2018 10:30

OP I think you are being deliberately obtuse. I and others have asked you several times if you live in a busy area, if your local branch is small, how many deliveries you have had and if you have had this issue long term. You've not replied.

I have replied, but thank you for being so rude.

OP posts:
Original poster
gunsandbanjos · 20/01/2018 10:31

Sorry actually didn’t answer the size of shop question, it’s a relatively big store in my opinion. When I shop instore there’s always 4/5 vans outside.

OP posts:
PollyPerky · 20/01/2018 10:39

You've still not added your location though OP :)

If you are anywhere in the SE, Friday 6-7pm is always going to be a potential issue re. timing. Yes of course it should be factored in but if the driver lost 10 minutes at 3 other slots due to traffic, then yours would be 30 mins late.

He may even had had to wait for another customer to arrive at home; may be nothing to do with WR and their timekeeping.

I think you have been unlucky. And I wasn't being rude, I was asking you questions which to my knowledge you had not answered upthread.

Original poster
gunsandbanjos · 20/01/2018 10:42

Sorry didn’t want to give my actual location obviously!
If it helps I’m in a big city in Scotland in an area totally unaffected by snow.

OP posts:
SueVide · 20/01/2018 10:55

I've used Waitrose delivery twice and both times the delivery was late with lots of things missing and v short dates.

Their policy seemed to involve calling the local store manager about any issues (rather than a central delivery team) and the last time he was so heroically rude and unhelpful that I complained to Waitrose and received compensation. I would never use their delivery service again.

I have only had one late delivery in about 5 years in London so I regularly book a delivery time expecting to go out straight after.

SueVide · 20/01/2018 10:56

I should say one late delivery from Ocado in 5 years.

SueVide · 20/01/2018 10:56

I should say one late delivery from Ocado in 5 years.

PollyPerky · 20/01/2018 11:37

Oh that's a new one to me; didn't know Waitrose went north of the border, up to Scotland; the furthest north they used to go was Harrogate, although there is a food hall in J Lewis Newcastle.

Original poster
gunsandbanjos · 20/01/2018 14:35

Waitrose have been here for years.

OP posts:
silvousplaitmerci · 20/01/2018 14:36

This is why I just go to the shop

CottonSock · 20/01/2018 14:39

Tesco never been late for me. Once didn't show up at all, but turned out someone 'stole' my shopping

Booie09 · 20/01/2018 16:05

Why is there Waitrose and then Waitrose/Ocado? Never had a problem with Ocado but two late deliveries is a bit off.

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