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to expect virgin media to answer their customer services calls as quickly as they answer their bill payments line?

6 replies

abgirl · 26/04/2007 09:46

Sitting here quietly fuming as I wait at least 20 minutes to speak to someone from virgin media's customer services - I always get straight through if I want to pay a bill . Why can't they offer aring back service??

OP posts:

abgirl · 26/04/2007 09:55

AAAAAGGHHH,am so fed up! Finally got through and now having to speak to the cancellation team - another 10 minute wait!!!

OP posts:

jomist · 26/04/2007 09:57

You are being totally unreasonable. Don't you know that all their staff are still trying to work out why they can't provide programme information on the on-screen display...tut


expatinscotland · 26/04/2007 09:59

I phone their bill payment line and pretend to be confused and they transfer me.

Usually goes through a lot more quickly.

Why do Brits put up w/customer service lines that charge you money to phone them?

When you're already paying the company for the service?


TwoToTango · 26/04/2007 09:59

Since they changed from Telewest the customer service seems crap - Telewest staff always seemed to answer phones quite quickly and have a good knowledge.

I phone them last week and said I was thinking of cancelling and moving to Sky as they have got a good deal at the moment - they reduced my monthly charge for Broadband, TV - X L package, and phone rental by £19.50pm to £30 pm. The only "catch" is that it is a 12 month contract which is fine as I had no intention of moving to sky anyway!!


kslatts · 26/04/2007 10:09

Not unreasonabl, but unfortunately lots of companies are the same, including Sky.


abgirl · 26/04/2007 10:29

Total call took over 40 minutes. Luckily had run through on free phone number to billing area and was then transferred. It's just the time it all takes!!

OP posts:
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