to expect virgin media to answer their customer services calls as quickly as they answer their bill payments line?
abgirl · 26/04/2007 09:46
Sitting here quietly fuming as I wait at least 20 minutes to speak to someone from virgin media's customer services - I always get straight through if I want to pay a bill . Why can't they offer aring back service??
expatinscotland · 26/04/2007 09:59
I phone their bill payment line and pretend to be confused and they transfer me.
Usually goes through a lot more quickly.
Why do Brits put up w/customer service lines that charge you money to phone them?
When you're already paying the company for the service?
TwoToTango · 26/04/2007 09:59
Since they changed from Telewest the customer service seems crap - Telewest staff always seemed to answer phones quite quickly and have a good knowledge.
I phone them last week and said I was thinking of cancelling and moving to Sky as they have got a good deal at the moment - they reduced my monthly charge for Broadband, TV - X L package, and phone rental by £19.50pm to £30 pm. The only "catch" is that it is a 12 month contract which is fine as I had no intention of moving to sky anyway!!
To comment on this thread you need to create a Mumsnet account.