To think this client is being unreasonable? (Cleaner)

[Cactusjelly00]

I'm a cleaner, don't work for an agency completely self employed. It's a fairly recent start up because I need to find some extra money for some legal expenses.
I work for this one lady that, in a nut shell,
Doesn't believe she should do any cleaning in the time I'm not there.
For context I go Monday and Thursday in week 1, Monday only in week 2, alternating like that. I go for 2hrs per time and it's a 5 bed 4 bath house.

Whenever I'm not there even basic cleaning isn't done,
Such as laundry left out on the floor, dishes in the sink, on the sides and in the living room. Dirty nappies littered around and down the side of the sofa. Cat litter trays not emptied sometimes. This isn't the kind of thing I do (except maybe the litter trays if pre agreed; this wasn't)

Now; I thought something like this would happen so I have an info leaflet I give to customers prior to accepting a job that states my role, what I do and don't do (for eg don't do ironing but will hang out washing if already washed but not dry, don't do dishes or "daily" cleaning type things, more like mopping cleaning the sides vacuuming cleaning toilets bath and showers) I have tried to raise this with the client but she has got very antsy about it, said that she shouldn't have to clean and hire a cleaner... She has already paid for this month so I will fulfil that but would I be U a to leave afterwards?
She pays well and is otherwise generous and kind, but she doesn't see the problem in that it's not what I do.
In addition she has also said that if I don't have enough time to clean down the kitchen once I've done dishes or similar I can go home or get paid for the extra hours. I still don't want to do this.

Dh thinks I'd be U as she's offering to pay extra so
Tell me, Aibu?

In the office and when I lived with my mother, we were told to ensure the cleaner could clean. Her job was NOT to tidy but to clean clear surfaces; floors, bins, windowsills, toilets etc.
If surfaces were covered in plates, cups, clothes etc, they were not cleaned with the exception of the display shelves that mum used to empty of nick nacks first.
There is a difference between cleaning and housekeeping, your client is not able to define between the two.
I would give her one last chance to clear before you clean with a caveat that if the surfaces are not clear, they will not be cleaned. If you do not have clear carpets, you cannot hoover. Etc. If this is not done, I would walk away as this is not satisfying her requirements or your standards. If you want to consider a secondary service on a different basis, you need to increase your hours and include clearing. If this is not your thing, walk away.

We have had various cleaners for years and they have always been clear and up front about what they do and don't do. So I have always made sure that our place is very tidy, e.g. no dishes out, floors and surfaces clear of any junk lying around, etc. Because I know what jobs the cleaners are there to do, and doing dishes and picking up dirty laundry etc isn't on the list.

If it was just the washing up and was generally messy I'd just do it and charge for the extra time but the nappies is really vile. I'd leave tbh, you'll get another client, it's not worth the stress.

I can't get my head around the idea of changing a nappy and leaving it there thinking "the cleaner will take care of that on Thurs". She's either struggling greatly, or really does see you as beneath her.

Aside from nappies it does sound as though it's a mismatch of expectations - what she is asking for does fall outside the normal remit of a cleaner, however she's not unreason able to ask - provided she doesn't get snotty when you refuse.
However you've clearly outlined what you do and don't do, and as others have said she's already paying your for too few hours to complete even basic cleaning in that size of house.

Tl;dr YANBU

In the office and when I lived with my mother, we were told to ensure the cleaner could clean. Her job was NOT to tidy but to clean clear surfaces;

I never really understood why anyone would need a cleaner to do that. If you are already clearing the surfaces yourself it only takes a few more seconds to wipe them too. It's the clearing them that takes the time and effort. I've never lived anywhere with clear surfaces!!

I don't think it's unreasonable to expect a cleaner to be ablate lift things up to clean under and then replace them. Our bathroom shelves are covered in bottles and stuff, i'd have nowhere to put them if i had to clear them off before the cleaner wiped them. DH has 21 ornaments in the bedroom, where would they all go? It's unrealistic to expect a completely clear surface.

I'm sorry I can't get passed not putting nappies in the bin as soon as your done with them

I don't think you could pay me enough to clean for someone like that and I quite like cleaning.

I pay our cleaner to clean.

Before she arrives I make sure the washing up is done and there is no clutter around. Not her job to tidy up.

Ewww, I can't believe that there are people so entitled that they expect a cleaner to deal with used sanpro and shitty nappies. That's more akin to clinical waste!

Definitely leave, and tell her why. Filthy cow (and I'm a slattern, so if I think she's filthy, she really IS).

I always have a tidy up before the cleaner arrives - the children moan about having to move their stuff and clear any mess from their bedrooms - I remind them she is a cleaner and not a tidier!

I have a friend with a housekeeper, as much as I'd love one I can't afford it.