To think these people are fraudsters?

[Idreamofalandrover]

I've sent out over 150 orders in the last month. Three have come back and complained / raised PayPal disputes that they didn't receive it. I've traced that all have been signed for at their property and I've followed up all with numerous emails. Two haven't even replied and one has replied and not answered any of my questions and just repeated that they don't have it.

They are almost certainly trying it on right? I'm doing my best to resolve them and they don't even want to communicate with me

I respond in a similar way if I have a seller saying something has arrived damaged. I kill them with kindness in my reply! I apologise, ask them to send me photos of the damaged item and packaging and tell them I will escalate it to RM immediately. Amazing how many then suddenly decide that the item is 'ok' after all!

Ida, you got defrauded. The seller needed to refund you fully immediately. Their case with Royal Mail has nothing to do with you.

I bet there was no case with Royal Mail.

eamofalandrover I have this problem so much when selling on ebay. Not so much on Etsy oddly. However I find this works...

Send them an email saying "Hi, so sorry for the missing item. Please can you just check with everyone else in the house and your neighbours to make sure it hasnt been left. Failing that, I have been in touch with royal mail and they want to investigate as the item was tracked. Please reply with a message stating you have not received your item, your phone number (for them to contact you on) and todays date. This will then be forwarded to them and the case can open. They will contact you and send out a rep to show where the parcel was delivered or left. Please let me know if a neighbour has it in the meantime and I can cancel the case. Thanks".

Yeah, I’d tell you no. Your contract is with Royal Mail and how they conduct the investigation into your missing parcel is between the contracted parties. Nothing to do with me and you cannot pass on my phone details to a third party without my permission.

@Idreamofalandrover its how myhermes do their lost parcels with me, which is why I first started asking for phone number an "official confirmation youre saying its lost" to screenshot to the courier, and phone number so they can contact you. Ive had them send couriers back out to addresses to find items theyve left in the past. so ive never had any trouble with saying i believe royal mail need it too.

@ShiftyMcGifty That would be your choice obviously - I've never had any missing items customers say no to this. And I send roughly 200 a month via myhermes and royalmail. I have had some customers just disappear and never reply (also not opening a case for the item). But mostly they either want the item found as its genuinely missing (so give the info for my courier to contact them, because that genuinely is my next step and myhermes contact them), OR they are lying and panic and dont reply (or say they found it). However just a suggestion to the op as a way of weedling out anyone scamming her. :)

@Idreamofalandrover I don't send international anymore as I had trouble with some european countries (oddly not US or China) only tracking to the country and then people claiming EVERY time. So I only do UK now, sorry.

However worth a try. Even if it only gets rid of 1 in 10 "didnt arrive" claims, its worth it.

Over the Christmas period I have had 4 parcels that have said they’ve been signed for... I haven’t received a single one of them. Delivery drivers lie as much as customers do.

Delivery drivers can be shite. Working from home. Car pulls up and out pops driver with loads of parcels for me and neighbours. He’s dropping them constantly. Get mine, it’s a present for someone - earrings presented in tube but now tube is smashed. I call seller who’s increadulous that I’ve signed for a defective parcel.

Well I won’t know there’s damage until I open it. Can’t open till I sign for it!