To think that royal mail should reimburse me although I have no receipt

[maggiethecat]

Very cross that the xmas cake that I baked and posted on 14/12 for my brother was returned to sender on 16/12. No card through the door or opportunity for them to redeliver or for him to collect.
RM said this is does not follow protocol and they will investigate. If cake is not returned by 21/12 it will be deemed delayed and if not by 1/1 deemed lost and I can make claim.
The cake weighed 3kg, filled with dried fruit and rum and port so not cheap to make. Really wanted it to get to him for xmas but doubt I will ever see it again.
I made the cake so have no receipt for it so can I only expect to get the £15 postage that I paid?

Im surprised at that weight they didnt recommmend parcelforce. Did you put your address on it for it to be returned to sender? If not it might go to your local sorting office or even the post office you sent it from.

I'm pretty sure the limit for normal post compensation is about £30, you have to pay more to insure for more

@Wishingandwaiting I have no idea to be honest!

The compensation is £20 with a proof of posting and £50 for signed for. You usually send receipt and evidence of what was in side with claim form and they should compensate. It does take about a month for them to get back to you though

Probably a silly question but are you sure you addressed it correctly with the address and return address.

So far as I know items for return to sender are sent via a central returns office, and do not come direct from the local sorting office. This of course adds to the time it takes for the item to get back to you.
If you provided a return address don't give up hope yet. The cake may well land on your doorstep in the New Year.