AIBU to want to know what they did?!

[trinity0097]

Complained to a very big haulage company about the very bad driving of one of their lorries on Monday. Received an email back today. This was what I basically got...

I can confirm that our Operations Manager has investigated this incident with the driver in question and the appropriate action has now been taken.

AIBU to want to know what action would have been taken!?

Yanbu for wanting to know, curiosity is fairly common!

Ywbu to have any expectation of knowing though as you're not entitled to in any way.

Could be anything from nothing (and placating you with a reply) or the driver got the sack the week before Christmas. You will never know sadly.

It's confidential between the employer and employee. They'd probably be breaching data protection laws by telling you.

What did he do?

How funny I did the same last week as his driving was awful! I didnt get a response from the company though!

All you need to know is that it has beeen acknowledge. They don't even have to say it's been delt with. They have no duty to provide you with anything else.

He swerved from lane 1 to lane 3 on a 4 lane motorway, narrowly missing the back of my car. I admit I was doing a bit over the published 40mph, closer to 50mph, ovetrtaking a car in lane 1, he only just missed the back of me. He was doing 60mph and hadn’t slowed for the speed restriction at all. It wasn’t busy, so he could have pulled out way before if he wanted to overtake us (but he should have paid some attention to the speed limit! (Smart motorway so variable speed limits))

They would be breaching data protection legislation to tell you.

I wonder if big firms have dash cams they can look back on to keep tabs in their drivers?

They aren’t breaching data protection at all as they haven’t said what they have done. There is no point writing and saying your unhappy with the response either as it’s confidential if anything took place. This is the standard response I would send when I ran a business whether the issue was serious or minor.

If it's a big company they will have Bluetree or a similar vehicle tracking system installed on the vehicles and will be able to check your version of events against the logged data.
The driver will be de-briefed and depending on previous history will be given additional training, verbal or written warning g or dismissed.
They won't tell you the exact outcome though.

What response would you like, ideally?

I once reported a bus driver who drove down the wrong side of the road and nearly hit me.

YANBU to be curious.

YWBU, or rather you would be silly, to write back and demand to know. They're not going to tell you.

YABU; it's none of your business.

Why can't their response be enough? When I worked in a complaints role it was standard to tell people that we would deal with things, but that our internal policies were confidential.

You won't get told the outcome. I work in a completely different field and environment but I deal with complaints about colleagues and we never ever let the customer know what happens to the employee.

But essentially nothing happened

Dh works in a specialised capacity for one of the big haulage firms

We had a situation with one of the drivers using his mobile on a busy motorway in the next lane to us for nearly 20 mins, needless to say he was reported

We did get feed back, 2nd offence and he lost his job with the firm

You may not find out what happens but reputable firms do take it seriously and will act appropriately