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AIBU?

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Original poster

To not refund a customer

19 replies

Idreamofalandrover · 17/12/2017 19:51

Someone bought an item that I supply Amazon with (a print).

Amazon have reduced the price, nothing to do with me and I wasn't aware until I saw it on their site but I'm happy they did as I still earn the same and I get more sales.

I sent out in my newsletter that its currently on offer in Amazon and to hurry as no idea how long it will last.

I get an angry email from a customer saying they just bought it and can I refund the difference as I've put it on offer. But obviously I'm the manufacturer and she didn't buy it from me and I had nothing to with the promotion.

The difference is almost 200% of the money I make per sale.

Aibu to apologise and say I'm sorry about that and she should contact Amazon Cs as I just set the RRP and don't control if a retailer puts it on offer?

OP posts:
RoseRetro · 17/12/2017 19:53

Just refer her to amazon

honeysucklejasmine · 17/12/2017 19:55

Yeah, not your problem.

MrsExpo · 17/12/2017 19:56

Not your problem. Amazon offered the reduction and, as the item was bought through them, the person is their customer, not yours.

AlexanderHamilton · 17/12/2017 19:56

I agree. Refer her to the retailer she bought it from. She is not your customer direct.

monkeywithacowface · 17/12/2017 19:59

Did she buy it from Amazon or from you directly?

goose1964 · 17/12/2017 19:59

This happens all the time to shoppers, would she take her food back to a supermarket because they had an offer on?

SandyDenny · 17/12/2017 20:00

Amazon must be making a huge mark up on your products Shock

It's understandable that she's come to you, politely explain why she needs to go back to Amazon

Viviennemary · 17/12/2017 20:03

Depends who she bought it from. Did she buy it from Amazon or you. I don't think you should need to refund her if she bought it from you. If she bought it from Amazon she should contact them.

NeedMoreSleepOrSugar · 17/12/2017 20:04

Definitely refer to Amazon, but you could also offer as a goodwill gesture to sell a future piece to her directly for the same marked down price perhaps? I'm assuming from what you've written that you'd make more by doing this than if she were to buy it full price from Amazon, so a win win?

khajiit13 · 17/12/2017 20:06

She needs to take it up with amazon

CaptainChristmas · 17/12/2017 20:09

Yanbu.

Love51 · 17/12/2017 20:09

I think explain as you have here that YOU didn't put it on offer. Surely part of being a supplier not a retailer is that this isn't your problem. Still be nice and polite as you have here but don't put yourself out of pocket.

LadyLoveYourWhat · 17/12/2017 20:13

Amazon used to credit your account if something you'd bought dropped in price. I think they still do if it drops in the week after you bought something, but I don't think it's automatic any more. But nothing to do with you, in any case, so YANBU to not refund.

mindutopia · 17/12/2017 20:16

No, it's not unreasonable to not refund her. Things go on offer all the time. I don't go complain to Tesco because I bought butter last week at full price and now it's 2 for 1 and I want a refund.

We own family business and we routinely do special prices on particular items, especially for sale at events. Much of our summer business is done via food festivals and music festivals and such. We have a few items on offer at these events for a special price for the day, including free shipping, if people place an order on the day. We do ocassionally have someone come back later and say, oh, I saw you at X and really wanted to get this, but didn't and would you honor that special price if I buy it now. Often we'll say yes just to make the sale. But no, we wouldn't refund an online order for example who just wants the sale price when they've already purchased it. Or we'd be always selling everything at a discount because everything's been on offer at some point. You aren't the seller anyway, so I'd refer her to Amazon, but they're unlikely to match the price anyway.

Original poster
Idreamofalandrover · 17/12/2017 20:18

She definitely bought it from Amazon and supplied by amazon, they make a huge amount per order precisely as I don't want to deal with this shit!

It's just abit difficult as it's got my name on it, I'll be very apologetic about it but honestly j think she is either neive or cheeky.

OP posts:
Kazzyhoward · 17/12/2017 20:19

Surely she can return it to Amazon for a refund of the price she paid, whilst at the same time, buying a replacement for the lower price??

It's what I do regularly!

diddl · 17/12/2017 20:23

"I sent out in my newsletter that its currently on offer in Amazon and to hurry as no idea how long it will last."

Is that why she contacted you not them?

MyRelationshipIsWeird · 17/12/2017 20:28

Amazon are usually very good about returns, then she can buy it again at the lower price, if it's still available. Be firm that this is an Amazon offer, not yours, so any issue needs to go through them. Not worth falling out with a customer about, but similarly, easily solved by Amazon not you.

ScrommidgeClaryAndSpunt · 17/12/2017 20:50

Her contract's with Amazon, not you, OP. YANBU.

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