So I did some Tesco shopping last night and decided to get some of the mint Thorntons chocolates as they were on for £3.
Started eating them at home, and got a distinct "washing powder" soap taste, a closer look has revealed that what I thought was powdered sugar actually seems to be a tiny amount of strongly-perfumed washing powder, probably spilled at some point and has worked its way in.
Contacted Tesco, and all they will offer is that if I spend my time and petrol driving back to the store, wait in the huge xmas lines for the customer service counter, show them the issue with the product so they can contact their suppliers...they will refund my £3.
AIBU to think that with the time and petrol PLUS the fact my nice treat was ruined (and I was worrying and googling exactly how poisonous washing powder is), that a little bit of a goodwill gesture would not be unreasonable? Even an offer of a £5 voucher would have been something - if I'd wanted the £3 rather than the chocolate, I wouldnt have bought it!
I can see why THEY want to investigate with their supplier so they dont get sued by someone, but Im not sure whats in it for me thats better than just chucking them in the bin and going to Morrisons in future...