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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Refusing delivery?

17 replies

Wishiwasholsk · 28/11/2017 20:36

I ordered something on eBay. I now no longer want it. I tried to contact the seller and they ignored my request to cancel and said it was now sent.

Would I be unreasonable to refuse the delivery?

OP posts:
MrsPicklesonSmythe · 28/11/2017 20:40

Phone eBay and ask them.

Julie8008 · 28/11/2017 20:42

Phone ebay? lol I cry!

ConfusedLivingDoll · 28/11/2017 20:43

If the sender allows return you can return it, but otherwise, you can't change your mind for no good reason.

OnionKnight · 28/11/2017 20:45

If the sender allows return you can return it, but otherwise, you can't change your mind for no good reason.

Tough shit if they don't allow returns because the item can still be returned and yes the OP can change her mind for any reason.

Just refuse delivery OP.

ScreamingValenta · 28/11/2017 20:46

Is it a private seller or a business seller? Business sellers have to accept returns under distance selling regulations. If it's a private seller they are not obliged to accept a return unless item is faulty or not as described.

Auspiciouspanda · 28/11/2017 20:47

What a time waster you are.

cakeymccakington · 28/11/2017 20:48

That's really unfair on the seller though.
They've spent money sending it and then will have to refund too.

It isn't their fault you changed your mind.
Why don't you just sell it on?

steppemum · 28/11/2017 20:48

ONion - a private seller does not have to accept returns. If she refuses to accept delivery, the seller can still deduct postage etc and return postage before refunding.

Splinterz · 28/11/2017 20:48

Tough shit if they don't allow returns because the item can still be returned and yes the OP can change her mind for any reason

The seller doesn't have to refund though. And if you've refused delivery it will show on the tracking.

Love the way you want to rip off small scale sellers though and those earning a bit of pin money.

Sale of Goods Act - no you cant change your mind for any reason, it's not a valid excuse to return an item. I'm loath to point out the item must not be fit for purpose because that will just make skanks damage the item or un pick seams etc to get money back.

ConfusedLivingDoll · 28/11/2017 20:50

Onion: Confused

Private seller's don't have to accept returns/refunds unless something wrong with the item or not as described, as PP has said. I sell on eBay so know my stuff!

huntinghighandlow · 28/11/2017 20:51

Im a full time eBay seller and sometimes get asked after I've posted can they cancel. Yes, you can refuse delivery it will go back to them and they will have to refund. If they claim they've not got it back you can open a dispute for item not received. You'd get an automatic full refund if they can't provide any tracking details.

Its a pain for the seller - they will have paid the postage to send so will lose that money but that's distance selling regulations for you.

Ceebs85 · 28/11/2017 20:54

Yes you would be unreasonable

OnionKnight · 28/11/2017 20:55

Private seller's don't have to accept returns/refunds unless something wrong with the item or not as described, as PP has said. I sell on eBay so know my stuff!

Why is it that eBay sided with the twat after buying something from me then? He told Ebay that he'd changed his mind after I'd dispatched the item.

I was a private seller and I had to refund the buyer.

ConfusedLivingDoll · 28/11/2017 20:56

That's because eBay are knobs who almost always side with the buyer (who is asking for the rules to be changed for them).

PurpleMinionMummy · 28/11/2017 21:09

Yes. Unfortunately. If they are a business you can return as per distance selling regs. If not you're stuck.

The sale of goods act will only apply if it's a business to business transaction. The consumer rights act will only apply if the seller is a trader.

PurpleMinionMummy · 28/11/2017 21:10

And buyer is a consumer.

DancesWithOtters · 28/11/2017 21:22

This reply has been deleted

Message withdrawn at poster's request.

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