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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To never do over time (retail + Christmas)

19 replies

Feellikearetailbitch · 27/11/2017 10:41

I work 30 hours a week. 9-3 everyday, Mon- Fri.

Management are a shit show (not paying people right, manager believes 'people don't need breaks' and will often ask people to not have breaks working a 9-5 shift as we're short staffed, taking holidays during December and leaving us even more short staffed) BUT despite this I love the job, the people and I don't want to leave!

Due to being short staffed, I am asked 2-3 times a week to stay longer, cover an evening shift or work weekends. I can't afford childcare other than school, let alone emergency, and my kids are too young to leave at school (not that I could as there's no facilities) so I always say no. The same goes for weekends, I have no childcare and can't magically come in when asked at 8am Sat to come in for an hour later!

I do the occasional weekend if I know in advance.

The rota also keeps changing last minute. Ie they will change my start time from 9 to 8am and not say anything. I then turn up at 9 not knowing and they have a go at me or I have to tell them no (can't do school run that early, can't find anyone on 24hrs notice) and get glared at whilst they find someone else, moaning that because of me 'we'll open late.'

I told them at my interview that aside from occasional PLANNED over time I am inflexible due to kids and they were find with it. Now people have left (students for uni) they suddenly make me feel like a complete bitch for saying no to overtime. Everyone else I work with is younger and don't have kids and everyone else cancels plans, accommodates rota changed and doesn't complain.

A lot of people I work with (a good 80%) have come to England from abroad from less fortunate countries and work incredibly hard as they are determined to get promoted and make a better life in this country. A lot of my coworkers also have family back home they need to provide for, as well as needing to support themselves in very expensive rented rooms (near to London.) The other workers (only 2 or 3) are students who also jump at extra hours. They study part time so can easily do the majority of over time asked (although I imagind it affects their studies) I can't explain the sheer commitment of my coworkers who jump at extra hours or overtime. They will drop everything to accommodate management. Hence when I can't stay when we're short staffed as I can't abandon kids at school I feel terrible. They are all so determined and committed, I feel like a cop out when I let them suffer with being short staffed when they already do so much for the store I work for.

I do feel like management takes advantage of this fact (they don't bother to rehire temps for Christmas as they are well aware that mostly all their employees will agree to extra hours and they take advantage of this)

It's lead me to wonder if my attitude to work isn't right, or if I'm being unreasonable by not being more flexible.

So AIBU?

This is my first job in a while and I really am trying to find my feet still. I don't know what I'd expected of a retail employee.

OP posts:
PramWanker · 27/11/2017 10:45

Why would you feel terrible? It sounds like the other employees need the extra hours more than you do. It also sounds like it's not actually possible for you to do the extra hours at short notice even if you wanted to, so guilt seems a rather pointless emotion here.

TalkinBoutWhat · 27/11/2017 10:49

And how much time and effort do they have to go to to keep training up these bright young things that go on and take promotions, find new jobs, graduate etc? Hiw much miney have you SAVED them by bein reliable, consistent, and THERE.

ReinettePompadour · 27/11/2017 10:49

Retail is really not an ideal job if you have school age children and you want to only work specific hours. I do think its incredibly rare to find retail work just within school hours.

Overtime is pretty much expected, certainly my friends who work in retail have no idea what it means to actually finish at the time stated on the rota because it never happens. They're always working late and in the run up to Christmas they are expected to work evenings and weekends as standard.

Did you ask about the overtime/weekends situation before you took the job on? Is the shop always open late? If it has late closing times (after 5pm) and weekend hours during standard weeks of the year I really would expect to have to work those as well.

Feellikearetailbitch · 27/11/2017 10:50

I feel bad as there have been instances where the other employees had things planned but have had to stay and miss their plans because I couldn't stay.

They already stay enough so management always ask me first. They are human enough to know the other employees might need a break.

As always I then say no.

I also feel bad as my shop is only running due to everyone's teamwork and commitment to the job. It's very much a culture of going in early, staying late, skipping breaks... then there's me sitting down to eat my lunch (I get 20 minutes as a courtesy break) and leaving right on three. I'm clearly the outlier

OP posts:
PramWanker · 27/11/2017 10:52

Are you on NMW? If so they might well be breaking the law when they expect people to work through breaks. That thought should hopefully make you feel less guilty.

Feellikearetailbitch · 27/11/2017 10:54

I got the job two months ago. I am supposed to be cover for the busier hours so people can have their breaks over lunch and in the morning. I get a 20 min break as a courtesy but don't always take it as it's only six hours so I don't legally need a break. Shop is open 7-10.

I was told it was fine I wasn't flexible. They advertised for school hour workers. Christmas overtime wasn't mentioned much, although I did say I could do Christmas Eve and Boxing Day. I made it clear I couldn't do regular overtime and they said I didn't need too as they had enough employees. I would not have taken the job if they had expected it at this time as I know I couldn't commit to that

OP posts:
Feellikearetailbitch · 27/11/2017 10:55

I'm above. The pay isn't too bad either and I enjoy the job.

OP posts:
ScreamingValenta · 27/11/2017 10:56

You made your position clear at the interview, so YANBU. The management need either to hire staff on a flexible basis from the outset, or be prepared to recruit extra cover where needed.

araiwa · 27/11/2017 10:58

Just keep saying no. Its not possible

jaseyraex · 27/11/2017 10:58

I wouldn't feel bad, you're not obligated to take on over time. I'm surprised they keep asking you tbh. When I was managing a shop, if someone turned down over time 3 times they were never asked again and never granted it if they asked for it (was company policy, not just me being a bitch). At Christmas especially it's always great of people to do over time, bit if you can't or don't want to then that's that. You do what you're contacted for.

wheresmyphone · 27/11/2017 10:58

So long as you are sticking to what you agreed on being hired and to what they advertised you are not being unreasonable. Be nice about, explain and remind them but do not feel guilty.

MovingOnUpMovingOnOut · 27/11/2017 11:05

It’s not your fault it’s poorly run. There’s only an issue when they expect you to change to dig them out of a situation. Retail can be the perfect job for school hours only if people use their brains and do the rotas properly.

When doing a rota you put your fixed hour people in first, then your flexible (within the agreed parameters) and give plenty of notice to everyone. If something’s out of the ordinary a conversation happens before issuing the rota to ensure there is agreement. It’s really not hard but I do know lots of people who are incapable of doing a rota.

Breaks aren’t optional, they’re required by law under Working Time Regulations. www.gov.uk/rest-breaks-work

You aren’t the problem, poor management is the problem.

Hulababy · 27/11/2017 11:07

You made it clear at interview and before they offered you the job - so don't feel bad. They took you on in knowledge of all this, so its their own fault. Infact it seems they took you on specifically to cover certain hours, so they have no real come back.

As for the other staff who regularly change plans and take on overtime - well, that is ultimately their own choice or maybe they were taken on under different conditions.

phoenix1973 · 27/11/2017 11:14

Yanbu. You sound like a "keytime worker" ideal for lunch break coverage daily and the others can enjoy the money that overtime can bring. It won't always be like this. You can work longer as your kids get older.
For the time being, think who cannot do without you. It's your young kids. They have to come first. You work your agreed hours and in time, you will be able to offer more flexibility.

user1495451339 · 27/11/2017 11:34

YANBU - remember that you were hired for school hours and that is what you are doing. Sounds like you are being extra helpful/flexible by doing some weekends anyway. You are only paid for the hours you work so don't waste time worrying about it when you are not there! The others who work overtime sound like they need the money and are happy to do it.

HermionesRightHook · 27/11/2017 11:43

It's not your fault that they're badly organised and taking advantage of their staff. They hired you under clear circumstances, they don't get to make you feel bad for changing the circumstances.

Get a sentence and repeat it like bad parrot every time you are asked. "No, I can't, you know I only work X to You as agreed when I took this post" or something. Maybe less confrontational than that - but clear and specific and repeat it so they remember eventually.

HermionesRightHook · 27/11/2017 11:43

A parrot! Not a bad parrot! I'm sure you'd be a very lovely parrot if you were a parrot!

50sRetroChick · 27/11/2017 11:54

I have literally just left a retail job for similar reasons. I have school aged kids too and one under 5. This new job that im in is term time and for the first time in a long time i am actually going to be spending the whole of xmas with the kids rather than just one sodding day.

Lets be honest here OP...you are in a shit job. If its retail and its a medium to big company then some of the things you have stated they do are actually damn right illegal. You literally have to have a break on a 9-5 shift and and if you are checkouts then seriously that is one break that they cannot force you to give up. I cant tell you where i worked nor can i give the departments as i left on sour terms and it will out me but i will say this...you may love your job but retail is the worst place to be if you have kids or a young family. I seriously advise to look elsewhere asap. It will drain you of any fun and sanity you have. Im not being mean here but these jobs are for people who are students, no kids or thier kids have long left home. It almost ruined my family by me working there and i genuinely thought they were a decent company.

Retail is a wolf in sheep skin. Trust me.

50sRetroChick · 27/11/2017 11:58

I have literally just left a retail job for similar reasons. I have school aged kids too and one under 5. This new job that im in is term time and for the first time in a long time i am actually going to be spending the whole of xmas with the kids rather than just one sodding day.

Lets be honest here OP...you are in a shit job. If its retail and its a medium to big company then some of the things you have stated they do are actually damn right illegal. You literally have to have a break on a 9-5 shift and and if you are checkouts then seriously that is one break that they cannot force you to give up. I cant tell you where i worked nor can i give the departments as i left on sour terms and it will out me but i will say this...you may love your job but retail is the worst place to be if you have kids or a young family. I seriously advise to look elsewhere asap. It will drain you of any fun and sanity you have. Im not being mean here but these jobs are for people who are students, no kids or thier kids have long left home. It almost ruined my family by me working there and i genuinely thought they were a decent company.

Retail is a wolf in sheep skin. Trust me.

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