To NOT return the bloody pushchair?

[QueenRefusenik]

DS's pushchair has broken. I mean REALLY broken - the frame has snapped! I only bought it in February brand new from toysrus and it's covered by a year's warranty. All good, except to return it I have to take it back to the shop, then they'll assess it and decide what to do, all fair enough. But, as we have no car getting to the nearest toysrus involves a bus to the station, then a 40 train ride, all lugging a broken buggy. I estimate if all goes well it will be a 4hr round trip, and I'm honesty wondering if it's worth it.

On the one hand:

• the pushchair cost £190 and shouldn't just bloody break like that, grr!

On the other hand:

• we have a cheap runaround that will do while I scour gumtree for a secondhand replacement.
• DP takes ds out on Saturdays so I could go to toystus, but that's my sole block of 'free' time all week to do my hobby and I'm really reluctant to give it up! Likewise when I have ds on Sunday DP would like HIS time off! Taking ds plus a broken buggy will only work if both me and DP go, then again someone has to give up previous free time.
• what are we actually going to get in return? The lady on the phone couldn't say without seeing the damage: they're not going to refund the full amount, are they? (Which in any case would be £190 minus bus and train fare and also minus time, energy and stress!); they can't replace it directly as they don't sell that model any more; a replacement probably won't be of my choice and won't fit any of the accessories we have for that model (carrycot, car seat - not essential for current ds at 22 months, but we're TTC no 2!).

So (finally!), I guess a WWYD rather than AIBU: take the pushchair back or not bother?!

£190... I could afford to lose it, but it is an awful lot of Costa Coffees and Caramel Shortbread.

And there is also the principle.

Post a complaint on their Facebook page. They will soon get their act together then. I’ve done that with other companies and soon got a positive response. One tip is to post a reply to one of their posts so that it shows on the page. If you start a new post it won’t show because they don’t like poeple posting complaints.
Here is their FB page www.facebook.com/toysrusuk/?fref=ts

They will probably want to see it in person to see if you’ve been hanging bags of shopping off the handles. This is one the main reasons that pushchairs break and if you have, they may not repair it

Interesting point of view, I didn't know you are not allowed to hang shopping off the handles, considering the fact that we always did this with dgd's dirt cheap push chair and it is still here to tell the tale...

Re hanging things off the handles - I have seen a number of pushchairs which say this either on the handles or in the manual. Two of mine have it on the handle.

Interesting point of view, I didn't know you are not allowed to hang shopping off the handles, considering the fact that we always did this with dgd's dirt cheap push chair and it is still here to tell the tale...

The pushchair is really for the child and nothing else (although if there’s a basket underneath, it’s fine to put things in there). It’s easy to tell if shopping has been on the handles because of what the wheels look like. We were told (by pushchair ‘experts’) that if shopping had been hung on the handles, it constitutes misuse and invalidates the guarantee. It’s putting strain on places where there isn’t supposed to be any.

I think this is possibly one of the reasons why Mama and Papa’s pushchairs have the all in one handle rather than two separate ones. It makes it harder to hang 7 bags of shopping off.

Credit card company came through for me in a similar situation. Here is some info on what to do.

www.lawontheweb.co.uk/personal/consumer-credit-act

Your DH should just get over himself and return it. Your free time is actually for something. His isn't