So as not to drip feed I'll start from the beginning - currently rent a property in London via an agency that also provides a property management service on behalf of the landlord, so have never met the landlord, have no dealings with them, everything goes through the agency.
A few weeks ago, notice there was a small drip of water under the kitchen sink - not a huge leak or anything and could be contained with a cup under it but it was clear that the pipe had eroded and would need replacing. Called the agency to report this and a guy came the next day to have a look. Once he's here has a look under the sink confirms the pipe needs replacing which he quickly does and then says hes also been asked to have a look under the bath as apparently the flat below have been reporting for months that there is water coming down their walls into their bathroom (directly below ours).
I think it's a bit odd that this is the first I've heard of it although to be fair I've never met the people that live below us so it's not like they could have mentioned it in passing.
So he looks under the bath and it turns out the leak is coming water from the shower being sprayed on the tiles surrounding the bath, which in his words "are not waterproof" and so the lot will need replacing. Tells us not to use the shower (but can still use the bath) in the meantime and he will supply a quote to the agency for the work, which will need to be done in at least a weeks time as the concrete will need to dry out for a week.
I hope this is all making sense - basically at this point the sink is fixed but we are unable to use the shower for a week which is a massive inconvenience, I work 12.5hour shifts and leave the house at 6am so really running a bath at that time of the morning is the last thing I want to be doing but that's what needs to be done so put up with it. Multiple phone calls to the agency throughout the week, told someone will call back, leave a message etc not really getting anywhere.
Finally yesterday, have been without the use of the shower for 1 week now - manage to get through to someone who tells me there will be someone coming out at 3pm today to deal with it. Not very convenient for me at all as I am on nights at the moment as would really like to be sleeping at that time however I'm afraid to put them off in case it ends up being another week or whatever. So today at 3pm a different guy shows up, no tools or equipment with him which I thought was a bit odd - takes a look under the bath again and goes "right, that's me done I'll pass the quote on to the agency". So basically it turns out the landlord wasn't happy with the quote provided by the initial company (who fixed the sink) and now wants a second opinion.
So here I am with no shower still, nothing booked for it to be fixed - I've called the agency again obviously pretty pissed off at this stage (although I was polite) only to be told there's nothing they can do and basically just need to wait for the landlord to make a decision.
So AIBU to think this is totally unacceptable? We're renting a flat with a shower that we haven't been able to use for over a week, will probably be 2 weeks at least by the time it's fixed. I am working nights now and need need need to have a shower when I get home from work, a bath takes way too long and this is all so inconvenient.
Any advice? The landlord is taking the piss right? Although obviously the agency are also useless!