AIBU to want to rage against Direct Line?

[catsnickedallmypens]

Been with Direct Line for car insurance and breakdown cover since mid 90's when I passed my driving test. Had house insurance with them for over 20 years.

I just rang them to put my sis temporarily on my car insurance when she visits in a few weeks. Charge for that is £2 something. Fine.

Whilst I had my documents to hand I noticed my DP's name is still on my policy. DP no longer drives so thought I'd ask them to take his name off whilst I was talking to them. Charge to do that £57!!!!

I am furious. I will not be renewing anything with them when contracts are up. I am fuming!!

And shop about for your home insurance too. It does not pay to be loyal.

I certainly will lion! I absolutely loathe sitting around on the phone to these big organisations, the time, the repetition. I'd already spent 30 mins or so on the phone to the council tax office (because their website couldn't do what I needed), then tried to get the car insurance sorted online only to find I still had to phone them anyway to process the quote. Then I couldn't understand the woman's accent so we were having our conversation with T for tango, O for oscar in order to communicate. So very frustrating. Not the best of days!

Most insurance companies charge this kind of fee for changes to the policy midterm. It’s annoying but tough. Don’t make changes until renewal time.
It is always worth shopping around when renewing insurance as you can often save a lot of money. I’ve just saved more £170 by doing this. Don’t rely on comparison websites alone as not all companies are on these - the car insurance I purchased at such a saving came from Aviva, who aren’t on gocompare etc