Who's in the wrong?

[Kellykelly23]

Last week I took my dad who is 88 to the local carpet shop for a new living room carpet.
He had been saving £20 out of his pension for months now and we chose a lovely one that came to £520 including underlay.
They told us they would be here to fit at 2pm on Sunday (yesterday)
My husband goes to my dad yesterday morning and rips up his old carpet and we wait.
Gets to 2.30pm and nobody has been.
I call the mobile number for the shop and the man says "the carpet fitter text your dad yesterday asking if he still wanted them fitted tomorrow and your dad didn't reply"
I said " my dad doesn't have a clue how to check his messages,he has a basic phone (it was £20) and only uses it so I can call him.
I only gave the shop it for emergencys.
I said you agreed a time with us,why would we assume you weren't turning up?
He said not our problem ..next fitting date is 12th Nov 3pm...
Is this bullshit?

[monkeywithacowface]

In a clear room with the old carpet removed it will probably take only an hour tops. Pretty piss poor service I'd push for him to come in the evening