I work in support at a college and a SN student started recently. He needs help in using the toilet. It transpires that anything to do with toiletting is not in our contract. Currently our contracts are under review, with a possibly pay increase for staff who would be undertaking this. AIBU to refuse to do this until I can see it in black and white? I have done it a couple of times because there was noone else available but am angry to have been put in the position where I felt I couldn't say no and the poor student was bursting for the loo