Took our boys out for dinner to a new place that was getting good reviews. Walked in, half the place was so brightly lit you practically needed sunglasses, the other half was really dim. We (four of us ) were sat at a round table for ten, so it was really awkward to chat. Despite the fact it was Oct/Nov the window was open, we were shivering. We asked the waitress to close it. Not a problem, she did it straight away. Ten minutes later another waitress come and opens it again. Our waitress brings our drinks and we ask her to please close it. She does. Ten minutes later the other waitress is back opening it. Bitterly cold wind is blowing right at us. We put our coats on. Eventually catch our waitresses eye and ask to be moved.
We get moved to the dim side which is warmer too. There was a family next to us who got a sharing sized salad, ate that and left without getting anything else. Seemed a little odd. Our meal still hadn't come out so we ordered more drinks and asked how long the food would be. Apparently there was a small problem in the kitchen that night. We wait. I finish my glass of wine, order another and we ask how much longer. Not much longer she says.
It gets to the point we want to just give up and leave but it must be about ready and if we stand up and put out coats on they're bound to arrive at the table with the food. We wait. We try to get the waitresses attention. She obviously ignoring us, spends her time at the bar with her back to us or rushes to and from the kitchen without looking sideways.
Eventually 2 1/2-3 hours have passed. No one has food anywhere. It's a school night. My husband goes to the bar and asks the waitress if our order has even been started yet and she admits it hasn't. Time for us to leave.
A couple of weeks later someone online asks if the place is any good and I tell my tale, only to have someone who "is a regular, knows all the staff and was there that night" come on to say I'm a liar, that it never happened. Luckily for me, the mother from the family who had just had salad also commented saying they had had such a long wait they'd had to leave without a proper meal too.
Needless to say the place didn't stay open very long. Worst service I've ever had.