Dd 5yr been shouted at do I complain?

[par05]

So my dd who is 5yrs old , went to after school club today, for the very first time, apparently when they went in to change, in to gym kit, she froze, as hadn't changed in big changing room before, anyway the afterschool club coordinator , she's not actually a teacher, she works in the school gym, shouted at my dd, quite a bit according to 2 of the other children who were there, to get changed, my dd changed with the help of one of the older children, then when they went in the hall to play games, was just told to sit on the side, no effort made to get her to play, my dd was crying and really upset, and will now probably never go to after school club again! she was looking forward to going in the morning! I didn't find this out till I finished work at 6, and by then dd was over it and is fine, but aibu to complain about this person! I know her well, and am not happy with the way she handled the situation.

You need to go in and speak to them and try to find out what happened and ask them what they are going to do to make sure it happens again.

Thank you for the reply, was thinking of going to see dd teacher and telling her, or should I go to the head?

But don't want to over react either.

Part of the issue with changing rooms and lots of kids is the noise level - staff have to shout to be heard, and not necessary at the children.

It can be quite confusing, 30 kids can't do buttons or tights or lost socks and Miss I don't have or I can find and can you help, all added to the mix

What did DD say the staff member said to her

Probably worth noting that small children often say they were 'shouted' at when they actually mean someone was just a bit brisk with them or chivvied them along a bit or was impatient. It probably wasn't as bad as it seemed.

My dear hasn't said much , my friend picked her up, and her 9yr old told her what had happened, and she told me. She said that miss had really shouted at dd because she wouldn't change, my dd told me she started crying and then friends dd, helped her change , then she went and sat in the hall, and watched other kids play until club finished.

Dd not dear

Probably worth noting that small children often say they were 'shouted' at when they actually mean someone was just a bit brisk with them or chivvied them along a bit or was impatient. It probably wasn't as bad as it seemed.

If the child says they were shouted at, and it upset them, then saying "it probably wasn't as bad as it seemed" is minimising and dismissive. Listen to children when they tell you they're upset.