To think soft play centre is wrong to hold 18 month old dd's shoes to ransom

[Bambiraptor]

This happened a few weeks a go but I have been wondering whether I was in the right since it happened.
A while ago I took my 2 dc's to a local soft play area which we have been going to for years. When it was time to collect my dc's shoes I couldn't find the shoe ticket so the lady behind the counter showed me the shoes on each shelf and asked me to tell her when she had my dd's. I did this, put the shoes on my dc's and went home.
A few weeks later we went back to the same place. Whilst paying, the same lady immediatley informed me that last time I had been there I had taken the wrong shoes. It turned out that the someone else had exactly the same shoes as dd, except hers were a size 3 and my dd's were a size 3.5. I had not noticed at all as they fitted my dd and looked exactly the same.
Anyway the owner of the other shoes had insisted that the manager reimburse them for their dd's shoes.
The manager then informed me because I had taken the wrong shoes (implying it was my fault) that I could not have my dd's shoes back as she considered them her property.
I was shocked and said I didn't want the wrong shoes I had mistakenly identified as they are the wrong size and I would like to have my dd's shoes back. She said no. So I gave her back the other pair and said I would not be returning to the establishment.

So they now have both pairs of identical shoes and have lost a customer.
I can't decide who is right.

Custy would you really call the police? When it first happened I considered it, then thought it was an over reaction.
Blondilocks lol.

the shoes are mine.

a mistake was made

i would want my shoes back

i would go ask and then i would wait mobile in hand ready to call the police.

if shes out of pocket its becuase shes a stuupid bitch manager with a stupid fucking system.

i would also call the local newspaper - photo of sat shoeless DD in my arms. as nasty company gets slated by local hack reporter

THEY STOLE your kids SHOES.

its their incompeteence that led them to be in tis situation.

why dont bowling allies have this problem - i dont get a ticket there?

what do other type places do?

te system is at fault - she designed the system - shes a fucking bad manager

call the police shes a thief.

call the papers becuase you need to warm other people of the bad customer serive
call the papers becuase you need to remind her of those two words 'CUSTOMER' & 'SERVICE'

good enough to take your money though?

you entrust your childs safety to a place that can't even design a simple cloakroom system??!!

makes me wonder what else they might not rightly give a shit about.

police
papers

Are you sure that she had actually kept the original pair of shoes? tbh if you hadn't been in for a week or two then you clearly hadn't realised that you had the wrong shoes, and I wouldn't expect her to hold onto them forever, especially if she did have to fork out for replacement shoes. If she had deliberately deprived you of the pair of shoes that you had mistakenly thought for a couple of weeks were your dds, then you might have a case of theft. But it sounds as if she did offer to give you these shoes back. I don't think it will be a clearcut case of theft.

Ladymuck, she showed me my dd's shoes when I came back in and then said she considered them her property because of the mistake. She didn't ask for the shoes I had taken by accident back, but my thoughts were that they were not my dd's shoes and wanted the correct ones back, so I gave them to her and said these are not mine and I want the correct shoes back.
Custy you are right. I will have to think about it.

BAMBIRAPTOR- go to citizens advice get all the correct info - armed with this go back to the evil bitch owner/manager - very calmy but determinedly state your case - if you don't get a result you are happy with eg: a NEW pair of shoes for dd or at least some free soft play sessions to value of overpriced clarks shoes ! take her to small claims court

why not small claims cort?

warning letter that if they dont retrn the shoes within 2 weeks yo'll take them to small claims for the cost

then do it if they dont retrn your shoes. you claim for cost of shoes + your expenses + interest at 8%

seems a real shame not to be able to continue to take kids to soft play which you were all really happy with before this incident - i'd be gutted as soft play/indoor playgrounds are such a good thing to do with your kids

If you're around... just wondered if you ever got the shoes back?