We let a property, accidental landlords so not making any money out of it.
Before the property was let it had been completely renovated, including new kitchen and bathrooms, new flooring throughout, insulated, garden done, new boiler, fitted wardrobes all decorated neutral, you name it it had been done.
Managed to rent it out straight away at a competitive price, furthermore although it was rented as unfurnished, we gave the tenants several items of furniture including a brand new bed, fridge and washing machine, on the understanding that we weren't responsible for replacing them.
3 years on and not only have they broke the contract as we specified no pets, and it turns out they have several pets, we said non smokers but they are smokers, but never mind. On inspecting the house it is dirty and cluttered, they've painted walls they weren't supposed to and changed wardrobe doors. Ok, nothing that can't be put right.
Then they started demanding new flooring 1.5 years in because they said that the carpets were dirty and dusty. We said no, because the carpets were brand new when they moved in and it was their responsibility to keep them clean.
Then the fridge broke down and they demanded we repair it, dh tried to fix it but couldn't, it was in the contract that this wasn't our responsibility, they complained that they wanted a new one.
3 years on we've never increased the rent, but we have said we are now going to increase only by £10 a week, they are refusing to pay because of the carpets.
They are taking the piss right?