To think that you shouldn't expect to be served in a shop after closing time?

[GetOutOfMYGarden]

Went to pick up a younger cousin from work last night, she works in a large supermarket that is 24 hours most of the week but closes at midnight for sunday trading laws on a Saturday.

She was fairly late coming out after her shift ended at midnight, I asked why and she said that it was because someone wanted her to open a till for them after midnight once they'd all been closed down and wouldn't take no for an answer. She had to get security to remove them because they were threatening towards her, because it's illegal for her to open a till after midnight.

Personally I think they're entitled knobs. Closing time is closing time. It doesn't mean that if you're in the shop before closing then you get to go do your big shop and everyone has to wait around for you to finish.

Yanbu OP, your poor cousin

I'm ex retail and this always annoyed me.
If you've got half an hours shopping to do, don't waltz in at five minutes to closing and then get all affronted that the shop is closing.
No, I don't get paid overtime. That extra 20 minutes you've kept me here for I have worked for free and my colleague has now missed her bus.
The real biscuit taker was the guy who tried to muscle in as we were all leaving. All the lights were off, shutters half down, it was obvious we were shut.
But no, this guy HAD to come in. It was 'urgent' dontcha know! The computer system was off, all the till draws locked away in a safe, we couldn't have served him even if we wanted to! Asshole.
I got told off for having an 'unprofessional' attitude for being annoyed at being kept waiting a long time after closing due to a particularly indecisive customer.
I pointed out that the definition of professional was someone paid to do a job and as I'd been working for free for the last 15 minutes then everything was now strictly amateur.

YANBU

I run and manage 2 retail outlets and I tell my staff to stop serving exactly at closing time. Otherwise we have regulars who expect it every single day that you will stay open for them and they get later and later. Now they know that at closing time we close.

It's a nightmare being a cashier at times. The grief I used to get not being able to sell alcohol before a certain time on a Sunday, like it was me personally making up the licensing rules of our shop . Always one twat who thinks they can demand as they please in shops.

There was a very long thread on the same subject not too long ago, iirc more people agreed it was unreasonable

@CigarsofthePharoahs I used to work in the exact same store my cousin does now and I wasn't sure if it was just an ex-retail thing! When I did midnight closes on a saturday though our managers weren't in store (except duty manager up in a private office who was purely there if it went to shit), so I'd just walk straight off at 12, leave the tills off and empty, and tell them to ring the manager in the morning if they wanted to complain. Never got in trouble in my three years there, not sure whether that's because my managers agreed or because people felt far too silly ringing to say I should have to stay unpaid to serve them

YANBU
But it'll always happen, because some people are under the impression the world is there to suit them, and must do as they order. I've worked in retail and had this problem but at the start of the day.

^Customer bangs on locked door, or barges through unlocked door as I manoeuvre large cage into shop
"Where's the papers?!"
Me "We don't open for 30 mins, I'm just putting them out now, I can't serve you yet as the till system isn't up and running until opening time"
Customer "But the lights are on! I need a daily mail"
Me "Yes because it's dark and I need to see where I'm going! We aren't open yet, sorry"
"I'll report you, you're useless!"
"OK crack the fuck on" ^

These days I often get the licencing laws totally and utterly MIS quoted at me at closing time. Or accused of not wanting to do my job and go home because I'm lazy.
Uh, no, we stop serving at 11 because that's when the license stops, and we close.
It's people unfortunately, there's always a knob.

Yanbu. Shops should stop people going in shortly before closing though.