Planned a short break to an amazing house right next to a private beach, with some friends. Got to the house and it hadn't been cleaned, as in full bin, food in sink, dirty toilets etc. Got message from owner shortly after apologising as the cleaner was sick. He said he would reimburse cleaning fee, he also popped around while we were out and did maybe 5 mins cleaning. Then we discovered there is no cold water/drinking water in the kitchen tab. Called him, he apologised and said he would be around in a few hours to fix it. That was 2 days ago! Not answering my calls since. Half the bulbs don't work, lots of handles have fallen off things, doors don't close...
Now the house is fab, or it definitely was originally. Worth well over a million with really high quality appliances, furnishings, brilliant fun things for the kids, indoor swings, hammocks etc. But it hasn't been looked after properly at all and I have definitely paid way too much for this experience.
I was planning to negotiate with the owner to get maybe a night or two extra for free in lieu of the crap we have had to deal with in the house but I can't contact him. Should I contact Airbnb to complain and maybe get some of my money back as the place is not as advertised? Because we are with friends we are still having a brilliant time and would love to stay longer, I just hate the amount of money I have handed over to get this level of customer service