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AIBU?

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Am I being ripped off

12 replies

Watbox · 06/09/2017 13:49

In the process of house renovations so stressed. Anyway carpet was ordered and then delayed which delayed other aspects of renovations etc. So today after a long wait the carpet arrives. The fitter then states that all the rooms are bigger than the carpet. They've already cut the carpets apparently before hand to fit said rooms. The only way out of this mess is to use what we have and order a new lounge carpet. The fitters are now on their way back to the house to fit 3 rooms, as time is cracking in and will come tomorrow to finish the other rooms, landings and stairs. With the conversations I've been having with the shop worker I keep thinking I'm being ripped off. My DH took the measurements. I doubt he would have got all 5 rooms wrong as well as 2 landings and 2 sets of stairs but I can't prove it. He's an electrical engineer by trade so he understands micro measuring etc. I can't prove he got it right and that the carpet shop got it wrong. Either way they've quoted 360 odd for new carpet reduced to 200 as a good will gesture. However he did ask for a bung on the original price to apparently keep the cost down in the first place. I'm not, not going to pay etc but interested on what you would do.

OP posts:
Anecdoche · 06/09/2017 13:52

This reply has been deleted

Message withdrawn at poster's request.

AgentProvocateur · 06/09/2017 13:53

Surely your DH would have a record of his measurements? Don't let them put any carpets down till you've ascertained who's In the wrong. Sounds like you're going to have two cut pieces in some rooms,so a "seam".

Watbox · 06/09/2017 13:56

DH gave me the measurements on a piece of paper and I took them to the shop. I'm shame faced to say I left them with the shop so all I have is the receipt which matches whats arrived.

OP posts:
FadedRed · 06/09/2017 14:25

Strange to get all the measurements wrong.
Did you DH measure in metres and the flooring company cut the carpet in yards? (Metric vs Imperial)

BabsGanoush · 06/09/2017 14:32

My local carpet fitter will only fit after he has measured himself.

Scotinoz · 06/09/2017 14:39

If the original invoice matches what the fitters have brought, the only way to prove an error by the supplier is to have a copy of your original measurements.

Unfortunately, without that it's pretty hard to prove. You'll likely know that the measures should have been doubled checked when they were transposed by the shop blah blah blah.

That said, it's pretty hard to get it wrong, carpets are standard widths and all they need is the right length. Carpet is generally 4 or 5m wide and they factor in waste, so they'd have to be massively off to not get it to work.

As someone else said, was it metric/imperial thing?

Ladycremer · 06/09/2017 17:30

Mystery solved. DH measured them wrong. The waste was going to be used for hall and stairs etc. He measured to the doors not beyond. Hence 20 to 30 cm out on each room. So as they had cut the carpet to make the most of waste especially it means we must buy another carpet. Meh. Men lol. Thanks everyone

Seniorcitizen1 · 06/09/2017 18:39

Cant believe you did own measuring - we always get them to come out to measure so if wrong size their liability - you will learn for next time

RebootYourEngine · 06/09/2017 18:57

How did your dh measure the floors?

When measuring floors i always add on extra.

Tiptoethr0ughthetulips · 06/09/2017 20:22

This is why customers should never do the measurements themselves, always get the shop to do them. It's impossible to say whether you are being ripped off or your DH didn't measure properly.

TheSnowFairy · 06/09/2017 20:32

Op has updated - her DH made a mistake...

Ladycremer · 06/09/2017 20:38

I have learnt a very expensive lesson. Doh

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