Good Evening to you all,
My AIBU is...... To be utterly pissed off with Vodaphone?
So a few weeks ago i decided it was time to upgrade my phone i was out of contract and my phone was doing that random shutting down with numerous other issues. Fairly simple you'd think, just call them up sort out the deal, get your phone, done.
Nop it became drama after drama they send me the wrong phone, i then send it back, they then send me the wrong colour so i send it back. Bearing in mind waiting in between each return for it to be accepted and noted on the system before i can have attempt no 3 sent out, by which time i am now loosing all hope.
So still no phone, now during one of the 6th call's made to them the lady advises that the rose gold is out of stock but it will be back in stock soon in just a few day's.
To be fair she was very nice and she kindly gave me a credit on the account for the messing about.
During the call we go back over my order as she wanted to double check so phone number 3 wasn't incorrect.
Fair enough, now during the call she's trying to give me a breakdown of the cost with discount but it doesn't add up? so after 40 min of this she then say's "oh i know what it is stop", the extra £10 a month is your WWE subscription 
WWE?? what? i do not have a wwe subscription.
She say's "yes you do you've had it since june". Now my bill's have been ski whiff but voda had been telling me that it was the way they break it down as it's a business account so it will all even out in the end, plus i had not had wwe.com listed on my bills.
So i calmly try to explain again that i really have not started a subscription to wwe I'm 40+ (some) and it's not really my thing 
Anyway after a long frustrating call she tells me there is nothing she can do, i need to log in to my account (the one i didn't set up) with my passwords (that one only the scammers have access to) in order to close it.
Virtually every night this week i have been sat trying to figure out what the hell is going on and what i do to stop it, 3 more calls to vodaphone lots of transfers and all say it's up to me to stop it.
Anyway i call's again this afternoon to ask were phone number 3 actually is? as i had received an email to say its going to be dispatched. Only to be told that they can't get it after all because the new iPhone 8 is due soon so we are slowing down the stock of iPhone 7's.
Now if i was trying to order an old nokia fair enough but they are a bloody phone company with no phones.
By this time i am ready to flip my lid, i am on and off hold listening to constant repeat's of michael buble (on repeat for an hour get's a bit much)
I mentioned that i had tried to email WWE several times to no avail, that they in fact told me to report voda for fraud. wwe insisted they aren't charging me despite it now showing on my bill.
The lady on the phone say's casually "oh yeh! it's a scam".
loads of people have it on there bill, you just call up this number, and they will stop it for you.
FFS after all the call's, the email's, the stress now i find that yes they are aware of it and they do have a way to solve it.
So Aibu? to be completely pissed?
Aibu to warn others so they don't suffer from the cowboy scammers too?
So for anybody that has been or is currently affected you can call,
phone pay plus on 0800 500 212.
They take all the information and make a report, then they email the company and force them to stop.
They also advised me that this is a huge problem thousands of people affected, and they are building the case now to take action for breaching the codes or whatever it is.
She also said that vodaphone make a profit from each subscription.
Apparently it can be activated by simple closing a pop up which you may not even recall doing, so please do be aware.
I have told vodaphone i won't be wanting phone number 3 after all they can shuv it, not that i was gonna get it anyway like lol!
Sorry it's long 'i actually feel better for getting it off my chest.