I complained to a company that I buy from on a regular basis about their bad delivery service. Dropping things off the wrong place, late deliveries etc. At one point a large item we were told they had in stock was delivered 5 months later and three times they said they'd bring it over but didn't come and then they came to deliver it after our office had closed down for the day. We had informed them what our opening hours are 5 times. I told them on the phone that as I had complained about this more than 10 times, I would fully expect a box of chocolate now. The guy from customer service said they didn't have chocolate (no, I bet they run out considering how crappy their service is), would I like some boycuts? I had to ask three times, before I realised he meant "biscuits" I said, yeah sure. Today I received the biscuits. It is actually biscuits, Tea Time biscuits, not cookies and guess where they were delivered? Why of course: in the exact place I had complained about yesterdays package being delivered to. AIBU to think that if your can see in the customer file, that the customer has complained about this issue many times without it being resolved, you offer something without being asked and it has to be something better than biscuits? I mean, if it had been a huuuge packet of chocolate chip cookies, I would have been feeling a bit friendlier towards them now, but this feels like adding insult to injury. Oh well. We are a small company, so I am the purchasing "department" and I guess I'll be shopping elsewhere from now on.