AIBU? My 2 dss's in separate hotel wing

[TriKitGirl]

Am abroad in Europe with husband and two lively dss's aged 12 and 14 on a team sports tour with eight other men in the team. All eight men in separate single rooms, husband and I in a double bedroom. Kids are in a different wing to us and all other sportsmen. Could not be further away - down corridors, different floor etc. To get to them we either go to eighth floor to cross on a connecting bridge, or to ground floor and cross a busy road. AIBU to be really cross with the hotel, or just leave it and hope the kids don't need us. Hotel fully booked and no chance of a room change. I have made my feelings known! This was all booked months ago with strict instructions to put us in next door rooms. Husband also annoyed but what can we do? TIA.

I was just suggesting you say that in a worried/threatening way so they move you. Didn't explain self properly.

It was probably fine -it probably is fine!- but I do think the hotel should make an extra effort where minors are concerned. They could've put an extra bed I one of the singles and swapped with a grown man for example. If something did happen they'd have a job explaining their decision process.

Why would they plant when the parents have made a decision to allow them to have their own room and if the parents where that concerned they could have arranged to each share with a child.

Why should the parents have to disrupt their holiday, to share with the kids, when they asked for two rooms next to each other.

The hotel has messed up and if your getting no where contact the CEO/Owner/top manager

But hotels never promise to meet requests. If the OP had such a problem with the children being alone then she could have solved it herself.

It's not ideal but some people are over reacting IMO

Rooms next to each other/on a certain floor are always special requests so they're not breaking the contract but it is really bad customer service. In hotels I've worked in we would have assigned the rooms at the time of booking and put a do not move on them to ensure the request.
You said the boys are in a twin room and you in a double, are the rooms the standard ones or the deluxe ones? Just it's usually harder in a hotel to to put 2 deluxes near each other because there's less of them in the hotel in general. Although if that was the case the hotel should suggest one of the rooms changing room types.

I wouldn't have left them overnight. What if there was a fire alarm or someone knocked saying they were from the hotel. The hotel should have approached people already in rooms and asked if they would mind moving for a discount or you should have your partner and one child in one room and you and child in another.