it's a neighbour thread

[CaptainObviousTwo]

I run a printing business, part time, from home around my full time job.
My printer died last week so I bought another one, an expensive one from HP to replace it.

After the delivery company messed up delivery (some how delivered to a random address 3 streets away) HP managed to get them to pick it up and redeliver yesterday evening. Unfortunately they must have come just before I got back from work and I came home to the dreaded red card - delivered to next door.

Neighbours are known to be... difficult. I've never actually seen them but I've not heard great things from other people on the street. I've tried knocking on their door several times before about various things (when I first moved in, to introduce myself and again when I needed to explain there would be a dog and therefore potential noise for a week etc) and they have NEVER answered the door.

I can hear them in the house, they are definitely in. I tried five times last night and again five times since coming home (across two hours) and they still won't answer.
I've stuck a note through the door apologising for the inconvenience and asking for them to send me a text or give me a knock. Nothing.

This printer was meant to be delivered last Thursday so I have a very large backlog of orders to create so I'm pretty desperate for it.

Delivery company won't help.

AIBU to be pulling my hair out?

It's a £400 printer, I don't have the money to buy another one.

Neighbours are DEFINITELY in.

I'd speak to the printer company. They haven't delivered it to you so should refund or send you another.

Can you call over the garden wall to them? Or knock on their front room window?
You might have to lie in wait until one of them leaves the house and then pounce on them!

Do they have hearing problems

I think after them not coming to the door when they're definitely in I'd be calling the rozzers for a welfare check

There's no reason to think they're deliberately keeping your printer is there?

I'd also bang on the door as hard as possible for a very long time and feign ' OH THANK GOD YOURE ALRIGHT' when they came to the door

Contact the seller. Delivery company has NOT delivered the printer unless you agreed to have it delivered to neighbour.

I would stand shouting through the letter box "I'm not going away until you give me my parcel" while ringing the doorbell every 4 seconds.
They won't be able to hold out for long.

I'd bounce this back to the company who sent it to you to take it up with the delivery company. THEY should then be banging on your neighbour's door to get it back. They must answer it sometimes for them to have taken it in in the first place!

Just knock the door till they answer or open the letter box and tell tjem yiyr phoning the police as you think they are dead or in trouble

Them and your

I agree, rather than messing with difficult neighbours I'd be on to the delivery/printer company. Surely they could send another driver out to find it as it's their job to deliver it to the right person. It's really not your fault you haven't received the printer and I'm assuming you've already paid for it!

How annoying. I agree contact delivery company first and go from there.

So they opened the door to the courier then?

In the mean time I would probably disturb their peace by knocking on the door every hours until late evening and then again in the morning.

How strange. They must have answered to the postie I think I'd be shouting through the letter box!

YANBU - If they do have your printer they should have given it to you because it doesn't belong to them.

Are you sure the company delivered to this house? I have had the same experience and if they never open the door it seems strange that they opened to a delivery driver. Unless you have given permission for it to be delivered elsewhere the company selling are responsible for the delivery to you and so would need to retrieve the parcel I believe. When mine wouldn't I ended claiming a refund from the credit card company that I ordered on and asked for them to reverse the transaction under section 75 of the credit act. They did this and I received the money back. The sellers did complain but the law is on your side!

One of them must leave the house at some point, you might have to do a steakout. I'm not surprised you're going demented, I'd be considering breaking in.

From the Which? website:
Parcel left with neighbour

If your parcel is left with a neighbour without giving instructions to do so, you can argue that the contract said the goods were to be delivered to the address specified, and that by leaving them at a different address the company is in breach of contract.

If you bought your goods online, you're covered under the Consumer Contracts Regulations.

If you bought your goods on the high street after 1 October 2015, you're covered under the Consumer Rights Act.

If you bought your goods on the high street before 1 October 2015, you're covered under the Sale of Goods Act.

Contact who you bought it from.

This happened to me and after a week of the parcel company not helping I got a new item delivered instantly.