This is possibly the dullest post of the day.
I bought a massage table from Amazon (came with a year guarantee) and it started to fall apart after two months.
(I use it for massage clients 2 days per week)
The little clasp things that you use to fold the couch up and close were loose when I received the item, but I thought I could just tighten them with pliers or something. Not worth sending the couch back for that.
Then a massive screw falls out of the leg. I try to re-insert and tighten with an Allen key. Can't tighten it, looks like the hole hasn't been made properly.
So I email the company and say I'd like a replacement. They ask for photos. I send them.
They tell me to make a claim to Amazon. I do this. Amazon says it's past the 30 day time limit - not their problem.
I email the company. Tell them I bought a couch with a years guarantee. Couch is broken after two months.
(I must add here I have been a massage therapist for over a decade. I know how to operate a massage table)
The company sends a rude email back saying they are not responsible for MY damage to the couch. I must have misused it etc.
They say their guarantee does not cover general wear and tear or misuse.
My point is, the problem is shoddy assembly at their end - not wear and tear! Something that is guaranteed for one year shouldn't fall apart after a month or two - right?
If it was a washing machine from currys, they wouldn't say "oh, you probably haven't been using it correctly. Tough shit"...... would they?
I am getting really blunt replies from both companies basically telling me to do one. Am I being unreasonable?