Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain about the bus driver

80 replies

Complainornot · 14/08/2017 23:04

This is not a thread about who has priority over the wheelchair space at the front of the bus

This afternoon I was on the bus with my DC. Youngest was in the pushchair in the space at the front of the bus. A wheelchair user needed to board the bus and the driver, not at all prompted by me, said to her that a pushchair was in the space but there was a bus five minutes behind going to the same destination and could she wait for that one. Woman began shouting that she has a right to the space, that its a wheelchair space not a pushchair space. The shouting was unnecessary especially considering it was the driver who had asked her to wait and not me.

I said to the driver I'd fold the pushchair, not a problem at all and there was no need to have asked her to wait for the next bus. Driver told me no, i couldn't fold it because there was no luggage storage so me and the DC would have to leave the bus. I asked for a forwarding ticket and was told that they don't give them.

DC and I were ordered off the bus in an area I don't know very well. There was a bus five minutes behind I hear you say? Yes. There was. Except I only had £2 in my purse as I'd used the cash I did have to pay for our tickets on the first bus so I could afford to get on that bus.

I had to walk until I found a cash point. In this time my other DC (sensory problems, ASD) had a huge meltdown about being put off the bus then a meltdown about needing a wee because I didn't know where there was a toilet and we had to go looking for somewhere anywhere and he won't simply wee behind an emergency tree. He ended up pissing himself so when I did eventually find a cash point, wait for another bus (with his jacket wrapped around him to hide his shame) and get to our destination I also had to go and buy him a whole new outfit.

AIBU to complain about the driver putting us off the bus in an unfamiliar area with no forwarding ticket potentially leaving us stranded? I had my bank card but could just as easily left it at home if I was going somewhere that didn't require me to have money with me or the nearest cash point could have been miles away as the bus passes through several semi-final areas along it's route. At the very least they should be offering forwarding tickets, shouldn't they?

OP posts:
notevernotnevernotnohow · 17/08/2017 19:17

you werent ordered off the bus, at all. He was telling the other person to wait and was telling you to stay, as per the company policy you were the one that intervened and agreed with the person in the wheelchair.

It's not the drivers fault if the company policies are wrong. IT's not his fault that they don't provide tickets, it';s not his fault your kid wet himself. If you have a problem with the company policies, complain to the company about them. How is any of it personally the drivers fault?

coriliavijvaad · 17/08/2017 19:20

Which bus company is this? I am sure there are disability rights groups that would like to know that it is their policy to break the law and to financially penalise any considerate person who knows the law.

FrancisCrawford · 17/08/2017 21:38

This reply has been deleted

Message withdrawn at poster's request.

Complainornot · 17/08/2017 21:38

notever, from my opening post: "Driver told me no, i couldn't fold it because there was no luggage storage so me and the DC would have to leave the bus."

I'll update once I get a response to my second email

OP posts:
MovingOnUpMovingOnOut · 17/08/2017 21:45

Which bus company is this? They sound fucking disgraceful.

I think you have behaved admirably op. I'm sorry you had such a shit time Flowers

New posts on this thread. Refresh page
Swipe left for the next trending thread