To want my raincover and shopping basket replaced by the company.

[lorali]

I have a well known 3 wheel buggy. Within the last 3 weeks the stitching on my shopping basket has come undone on both sides and the rain cover has come away from the zip.

I have contacted the company and they have said sorry you're past the 1 year warranty (we've had the buggy 14months ). Now thinking about going back to them citing the 2year EU law regarding warranty of a product. Has anyone used this and been successful?

I'd say it's not fit for purpose as you'd expect it to last for the length of time the buggy is in use for the child. Not sure about laws though sorry.

They will argue that you put things too heavy for the basket in it which is why the sticking has come lose, so I don't think you will get anywhere.

Raincovers in my experience don't last the life of the buggy as kids tend to kick at them, again I don't think you will get any where and would gaffer tape it buy a new one.

Your legal rights are with the retailer not the manufacturer.

If they are responsible, then they can get the item repaired if they choose (ie if they think that's cheaper than a replacement).

It'd possibly be considered normal wear and tear anyway.

Just normal wear and tear

Give it a go, it can't hurt. Then there must be another avenue you can use to take this further. Those things are not normal wear & tear after 14 months. No way. Not unless it's an ultra cheap one and I'm assuming that's not the case from your OP.

Thank you for your replies. It's a baby jogger so what I consider a well made product. It's just annoying that the rain cover is such a bad design and an additional item that you have to buy which is why I've got such a bee in my bonnet about it.

Go back to the shop you bought it from, can’t remember what I was quoted but there is a reasonable expectation of longevity when you buy something. So if it’s a year long guarantee then you should expect it to last at least twice the guarantee length.

It's 14 months, not 14 days. YABU.

I'd say a 2 year life expectancy is reasonable. Quote SOGA.

You probably won't get a replacement or full refund but more like 50% of the cost back.

YANBU. Regardless of their own warranty rules you have a right to expect something to last a reasonable length of time for what you have paid for it. I would think a Baby Jogger pram should last longer than 14m months! Our Quinny has survived for 5 years and two children so far! It's a bit battered but all the parts work.
I can't remember whether you need to approach the manufacturer or retailer but certainly keep fighting this one.

A years back our phil and teds basket went soon after warranty and iirc they replaced it happily....phil and teds not the shop.

This site: www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

The law is explained fully here - its the Consumer Rights Act (superseded the Sale of Goods Act). You are concerned about the parts which states that goods should be "fit for purpose and last a reasonable length of time). There is advice on how to deal with it. Your contract is with the retailer and this where you should direct your complaint. Many reputable retailers will aim to settle your complaint in some way.

Incidentally the EU thing is a bit of a myth. It doesn't say that an item has to last 2 years. It states you have 2 years in which to raise a complaint. The CRA gives us 6 years (5 in Scotland) to raise a complaint, however, you have to argue your case that the item should have lasted longer and ultimately it would be up to a judge to decide if it is fair wear and tear or not.

I live in the US and Baby Jogger is an American brand as far as I know. I had a problem here and they couriered new wheels the next day. Excellent customer service. Definitely go back.

Quote Sale Of Goods Act 1979 to the retailer, that should see you right

E sale of goods act no longer exists.

op you might be better using current legislation, the consumer rights act. But I think it would still be classed as wear and tear

My baby jogger lasted 4 years and then only got damaged by my lazy arse 7yo. They are a good make and company so worth a shot.

I'd tweet/FB them and talk to the retail shop too.