To want to scream Please Leave Me Alone

[CitrusSun]

Why, after almost every purchase, service or whatever are we bombarded with bloody 'feedback' requests of the 1 Deeply unsatisfied, 5 Totally satisfied variety? I just want to get something I need and be done with it, not engage in a post mortem via text, phone or email, Just Please Leave Me Alone would ya

Yadnbu

YANBU at all! This really rips my knitting too and I frequently ant about it to DH. Recent examples - M&S didn't have m size when I tried to buy new knickers (plain cotton multipack type) so I ordered online and picked up from store on my way home one night. A few days later - an email requesting a review of said pants on their website!

Ex2 - lady on till at Homebase pointing out a website address and requesting I leave feedback on her customer service, she even wrote her name on the receipt for me. I only wanted to pay for my fucking lightbulb!

I hate it in boots when they make a point of telling me to follow the link, rate five five five (or whatever the top score is) and put "shelia" (or whatever) at the top of the receipt. I think it's really bold and the woman in thinking of is a right sntty cow.

YANBU. I recently complained to Scottish power, not only did I get their complaints team checking my complaint was being handled efficiently, I got an outsourced quality control team telephone interviewing me to check how the complaints team handled my complaint a week later I got further call asking me to rate the quality of the quality control team call

I'm amazed Scottish Power can coordinate their left and right hands long enough to acknowledge a complaint, let alone handle it. Totally useless company.

YANBU - the bloody garage is the worst - I take my car for a service/MOT because it's a necessary evil not because I want a 'customer service experience' - please piss off with your stalking me for feedback

Yes the receipts feedback really boils my piss! If I get very good customer service I always mean to- but who really has the time?

My dh seems to think it's bad form or something not to respond to these.
I did once respond to n power saying I felt that they were coming off quite needy. The services that do this are usually ones that I resent having to contact in the first place, let alone contact again!

YADNBU. I hate this - get it at work too from two of the (internal) service teams where every interaction is followed by a demand to rate their service. I ignore them all now.

At my work we used to have to ask customers to complete a survey at the end of the call about our service. We all hated asking but we'd get Spoken To if we didn't.

Sometimes it's "company policy" and if you have a spy (mystery shopper for example) in and you DON'T do the whole uncomfortable please leave feedback shit then you can get warnings for misconduct as it's not "service standards" so I from and bear shop/restaurant people.
It's the emails or phone calls that piss me off no end. I've gone and bought something frecking leave me alone to use it. I don't need to review the bottle of cleaner I bought online because my local shop was out of stock or whatever.

Mmm. So on Mumsnet we get people complaining about poor customer services and then we get people complaining about be asked if the customer service was good enough.

As long as you are never going to be the former then moaning about the latter is OK I suppose. But I like decent customer service so I always respond.

It's just overkill, when did our every move turn into an 'experience'?

Most annoying are the questions such as "based on your recent interaction with us, how likely would you be to recommend us to friends or family ?"

Well I'm not going to announce to all and sundry "hey guys, you all MUST move to Sky TV as I just called them up to get my address changed, and they did just that."

Ugh! I hear you OP. Years ago, I was in Clarks when a metal shoe rack collapsed onto my then 15 month old daughter. The rack was right next to the till where I was paying for her shoes. So as I, blue-lipped and panicking, picked up my shrieking child to assess the situation, the young woman from behind the till came up to me waving a feedback form in my face asking if I could quickly fill it out before rushing off to A&E.

Also I find it utterly weird and ridiculous to see feedback on ME from Uber drivers. I have 4.6 stars. Again .

One of ny clients is one of the big six energy company.

They just wont accept that people get pissed off with this. They are obessed with getting their NPS score to a certain level.

I did a huge data gathering telling them that their customers get pissed off when someone from double checking the complaint is being handled right, they get called and asked of they were happy to close the complaint, called to be asked to rate the service.

The NPS score is the main focus. Rather than looking at what pisses customers off and stopping doing it. They come up with ideas that will improve customer service, it doesnt and they keep doing it anyway. Because some person in an office decided it should be done.

Booking.com is one of the worst for it. Every few days a 'We'd love some feedback' email. But the worst ever was Serenata Flowers. After emailing the next day requesting feedback, I got chasers the two following days ('Did you miss our email?' etc.)! In the end my feedback had nothing to do with their initial service and was just a massive rant about how badgering customers like this would drive them away.