Air BnB- dispute. What level of cleaning is expected?

[applesauce1]

My husband, SIL and BIL stayed for 2 nights in an Air BnB in France. In the description, the owner said that 'house keeping is the responsibility of the guest'. It also said that we should provide our own towels and bed linens. Before leaving, we took out all of the rubbish and recycling, washed up, dried up and put away. Washed, dried and ironed a table cloth and wiped down the surfaces. When the owner came to collect the keys on check out, she looked disappointed. She pointed at a drop of water on the kitchen floor and a few (barely noticeable) crumbs under the table and communicated that we should have swept up. My SIL and I immediately put down our bags and tried to rectify this but she insisted that she would do it.
We have now received an email saying that she wants us to pay a large sum (nearly £100) because we didn't sweep the floors or clean the bathroom sufficiently (she wanted us to clean the shower partition) and also said that we left the beds in a mess (she didn't provide ANYTHING for the beds to be left in a mess).
Were we unreasonable to have not done a professional level clean of her apartment? What type of cleaning would you expect under the umbrella of "housekeeping"? Should we pay up?

I think this is a thing for ABAB. If you search on here there was a similar post not so long back. It seams to be a way for the landlord to get some extra ££€€$$.....

Haven't posted this before as it happened yesterday. She requested the money this morning and we immediately replied to both Air and Madame saying what I said before (we did what we thought was house keeping and that we offered twice to stay and clean etc).
Still waiting for a reply but I imagine resolution centres take a while and it is Saturday (I think! I always lose track of days on holiday...)
I'm tempted to leave a glowing review about how nice her apartment was but suggest she leaves a list of cleaning requests? What I really want to do is discuss the lack of bath mat and mad expectations of a professional level, post murder style clean... but I know that will get us no where and just want to resolve this.

To the PP who was asked to clean the Spanish villa, did you actually stay and clean?

Also, if there were an option to pay for cleaning as part of the booking, we would absolutely have done that.

I'll try and google that past thread to have a nose at that while we wait nervously for the result...

We're staying in a house now and the sink was blocked. Ten years worth of cooking oil in the pipes. The Fat Sausage was as big as my arm and the smell was delightful when we dug it out with a spoon.

The couch smelled so bad that I gagged (I have a strong stomach). Oddly all the covers zipped off so after we washed them it was fine.

I like to think we're pretty reasonable Airbnb hosts. It's great if you take out the rubbish but we handle the deep clean.

Right now I'm wishing we didn't have to deep clean our house AND our vile holiday accommodation.

You leaving 5 crumbs is fine.

Fucking hell, My mate has just put up insaneness at a housesit. I've sent her this thread and urged begged her to please start a thread about it.

Hahahaha and there she is

applesauce - No we didn't, as far as we were concerned the rental included cleaning (and they were carrying cleaning products so...) and so as soon as we argued about the deposit in french for a while, once we got it back we left. There was some ranting in the car!

Quite a few Airbnb places don't include a cleaning fee and ask the renter to do it. I don't have a problem with it.

Just returned from a trip abroad staying in an Airbnb for a week and the owner left a short list of things to do before we left.

A couple of my reviews actually comment on how clean me and DH left their places and thank me for it. The owner of a gite in France said when we left it was the cleanest she had ever seen the place!

I don't particularly like cleaning but just automatically leave anywhere clean and tidy. Even in hotels I strip the bed and fold the bedding

As far as I am aware you can still leave a review even if the host did not leave you one. Your review should be posted then after 2 weeks.

If your host posts a review back then they both reviews will show right away.

Reviews are very important to the host and also important to the Airbnb community so I would def leave one describing the experience as accurately as possible. The future guests deserve to know this.

And no, a few crumbs are not a reason to try and get money off the guests ( providing nothing was actually damaged etc). Even if cleaning fees are not included (were they?)

Unless your host took pictures that justify this I can't see Airbnb supporting this claim. At least I hope so.

HTH
Keep us posted!

Even in hotels I strip the bed and fold the bedding
I don't know which face to put here.

MaidStars, I worked as a chambermaid as a teenager and also cleaned holiday homes about 10 years ago. I know it can be hard work with little pay and just what a mess some people leave a place in, even sometimes just 1 night.

If I can make their job a bit easier why shouldn't I? My OH laughs but I have always done it

I would have assumed a certain amount for cleaning was actually built into the cost already? I think expecting not to even have to run around with a hoover between guests is a little ridiculous.

We did air bnb in France and were told when we arrived we had to leave it as clean as we found it and clean enough for next tenants, that included cleaning toilets etc. We could do it ourselves or pay the fee to have it cleaned. We just did it ourselves, and took photos incase there was any comeback. I think air bnb is a bit different than a b&b in terms of what is expected from you.

She does sound unreasonable though, hopefully you'll find a compromise.

What a nerve she has. Don't give her a penny. Cleaning is all part of the expense of renting a place out. And give her a bad review.

To be honest, not only do I not really want to spend my holiday deep cleaning (although we too were told we'd left one place the cleanest ever!) but I also don't want to be relying on the cleaning of the previous guest. Just because they've left something looking clean doesn't mean it is - I guess you can say the same about an owner who cleans it themselves but they at least have a vested interest in the next person along being happy.

I'm a host and I do not expect anything beyond leaving it in a pig sty state really but I have to say I love french guests because they leave the place sparkling. Having read this thread and another about renting a French villa I now understand why. I didn't even leave a hoover in my rental because I don't expect anyone wants to be doing housework on their holiday but several french guests were upset at the lack of one so I put a mini one in. If they stay longer than 7 days I clean and change sheets and towels at the halfway point and I don't change cleaning fee. To me, cleaning is part and parcel of being and host. That's what your rent is paying for. But OP, as you have learned, everyone expectations and standards are different. Best to clarify beforehand and read reviews thoroughly. Btw your review will go up after two weeks, nothing to do with the host, she has no say on it, she can respond to it once she has either reviewed you or the two weeks are up.

Beyond not leaving it in a pig sty state!!!! And I don't charge a cleaning fee. Being a host.
Evidently I don't proofread either

Have had similar in France although not air bnb. I think it is totally unreasonable personally.

Our cleaning standard for our AirBnB stay last week included beds stripped, surfaces wiped, rubbish out and washing up done. But we did not sweep the floor (crumbs), put on a wash or clean the bathroom beyond the basics (loo flushed).

Just seconds ago we got our AirBnB review from our host. He described us as a 'clean and communicative family'

When we leave gites, we will:

Brush, scrub and mop all floors
Hoover carpets and rugs
Clean outside eating area and barbecue
Strip all beds and leave sheets and towels and tea towels etc ready
Clean out fridge and clean inside
Thorough clean of bathrooms and kitchen
Make sure all cooking utensils, crockery and cutlery is left clean and put away
Leave pool and poolside furniture clean and tidy.

You can see why we were so furious to be accused of leaving somewhere in a state. We tend to spend the last day of our holiday deep cleaning basically. Which is why I've rather had enough of it for now.