Who should carry the item

[Mushybanna23]

Work in a building in Scotland it's like an arcade but you all pay at one desk. The shops are all owned by different people and some are manned. Few shops sell furniture and it often gets payed for and picked up at a later date.
A) should we help carry it down stairs
B) leave it up to the custumer to bring appropriate people to help
C) should shop owner arrange for someone to help the customer
Often the customers will pay for it then say we will be back in the week to collect it. Today we had a small woman turn up for a chest of draws I ended up helping as no other choice a nail in the back nicked my new jeans and stained the knee. Which numpty wears new white jeans to work

If everybody pays at one till , then as a customer I would assume that if I needed help to carry something then I would ask at that same desk/ till and that is who would organise the help . Also yes very numpty wearing white jeans to work .

You should maybe have trolley type things to help move larger items. I would expect the shop owners to help

As a customer I wouldn't expect help to carry stuff unless I'd paid for delivery, I'd think the onus was on me to get the item to my car. Most of my stuff is from Ikea though.

I would think that the individual shops would help their own customers

Whoever receives the bulk of the money for selling heavy items should be moving said items

If I buy something large I either deal with it myself or I pay for delivery. The exception is at places like independent garden centres where someone will usually help you heft big bags of compost into your car. (They don;t help at big chains though) DIYplaces there is usually someone to help. But small furniture places- I'd manage myself or take someone with me to help me.
(In your position though I;d probably have done exactly what you did and helped small person with chest of drawers)

You havent said who you are in the above scenario?? Are you the person on the tills or one of the shop owners or someone else?

Regardless, there should be a procedure/policy in place because if part of your job is helping to move furniture there should be risk assessments in place and a manual handling policy in place with guidelines about what weights you can and cannot move etc.

If you or customer are injured moving the furniture then you need to show you have followed the guidelines in order to have protection, it doesnt sound like there are any procedures in place for this and you could be also be open to other insurance claims if for example you dropped/damaged the furniture whilst assisting to move it. (albeit whilst trying to help)