I am due to move house within the next few weeks and, earlier this month, had booked a "man with a van", all correspondence by message only. Needed to ask him something urgently and sent several messages over 2 days with no response. Tried calling but just rang out, no voicemail. Searched online for any trace of him and could find nothing. Won't go in to details about what I needed to know but I really did need an answer. After 2 days, several messages, an unanswered call with no voicemail and a decent web search to find any other way of contacting him, I sent him a final message to cancel the job as I was genuinely concerned he was no longer trading / available. A couple of hours later, I got a really unpleasant text, wishing me bad fortune etc. He had reasons for being uncontactable (holiday) but I really feel that if text message is the only way of remaining in contact, he should have let me know he would not be available between certain dates and then I would have had no cause for concern. Surely a little bit of customer service is not too much to ask? A simple text saying: I won't be available to answer enquiries between x and y? He has sent me an unpleasant message and obviously has both my current and destination addresses which doesn't make me feel great. I am genuinely sorry he has lost out on the business but - WIBU?