Lloyds the Pharmacy sudden change in policy
Polichinelle · 25/07/2017 13:59
Today I went to buy a pack of contraceptive pills at lloyds the pharmacy. They are the kind that you order online, a doctor reviews your request and you collect from the chemist. I went to collect at Selfridges in London.
So, on arrival they told me that they changed their policy last week and you now need photo ID. No mention of this when I placed my order and they took my money. I tried showing
AIBU to think that if you don't need photo ID to buy condoms, you should not need it for the pill? And if you do, they should let you know before you pay. I find it discriminatory.
So, since I'm 50 miles from home and I have no photo ID, I will now miss a pill. I'm so annoyed
magoria · 25/07/2017 14:05
I don't think it is discriminatory.
They just want confirmation that you are the one who ordered and paid for it. Many places do this.
Shitty if they have not requested ID before though.
As you are away from home is it a different pharmacy than usual? They may think your card had been used fraudulently?
Delilah21D00LoT · 25/07/2017 14:14
Condoms are not a prescribed medication - you BUY them in shops.
Your contraceptive pill is FREE from your GP surgery or family planning clinic - it is a PRESCRIBED medication and the Pharmacy just want proof that you are the person you say you are before handing over Pills.
Those Policies are in place for a reason.
Go to a Brook Advisory clinic - again they are free!
OR go to any GP Surgery near you request nicely to be seen as a 'Temporary Resident' and explain what the situation is. Still free!
Better still order them in good time before you go away.
DirtyChaiLatte · 25/07/2017 14:14
If they changed their policy then I'm sure it's in their online T&Cs somewhere.
Surely they can't be expected to notify everybody each time something changes? A lot of changes wouldn't even apply to most people.
I don't think it's your fault necessarily either, just an unfortunate situation.
Polichinelle · 25/07/2017 14:22
I know it's a prescription medication. That's why they have private online GPs who issue the prescription. I honestly don't mind paying, and I had several bits of ID with me.
I have read the confirmation email over and over again, and there's no mention of the change of policy. Nothing I can do now, except for sending them an email and pointing this out.
susurration · 25/07/2017 14:31
ThymeLord, have you read the OP at all? that is exactly what the OP has DONE. However, they want ID before they will hand it over.
OP, it is purely to make sure you are who you say you are. You need photo ID to pick up something from Dorothy Perkins, I can't see why they wouldn't do the same for prescription Meds. It will be the same for all prescription medicine bought online through them. If you were saying they only had this policy for the contraceptive pill then that would be discriminatory.
Polichinelle · 25/07/2017 14:41
beware, how would that be different? I don't mind paying, but surely they would still want photo ID. Otherwise, but the same policy, a colleague could pop into Harley Street to get it and then send me over to collect the prescription. Anyway, I've accepted now that it'll have to wait till tomorrow. It's just annoying missing s pill because of this
BlueAutumnSkies · 25/07/2017 14:48
Some people have medical conditions that mean they really shouldn't take the pill. If you received your prescription online in reality you could have been anyone as they don't check as thoroughly, if you go to your GP they have already checked your identity. I could see how a pharmacist might see the online prescription service as not as secure and request this.
But you know for next time, suppose that is all that matters
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