Nearly 3 years ago I bought a Samsung hob. It wasn't cheap, nearly £500. But I expected I'd get what I paid for, it offered a 5 year guarantee, etc.
A few weeks ago it started throwing an error that wasn't in the manual. Switching it off and on again reset it and it was fine. Then the error came up and switching it off and on didn't work.
Contacted Samsung customer services who are (joy!) in an overseas call center. Not their fault, but they were asking me things like have you moved it (no, it's a built in job), can you plug it in to another plug, can you turn it upside down for the serial no etc. They then (despite telling me they had all my details when they took me through DPA questions) claimed there was no trace of my warranty, and i would only have 2 years... I tried to explain SOGA but they didn't really understand. Eventually (this was the 3rd call, I'd been accidentally on purpose cut off twice before) i got them to agree to send someone out.
2 days later, bloke turns up. Spends about 10 mins fixing the fault. I had already googled the fault and knew it was major. I wasn't confident he'd repaired it but it seemed to be working so fair enough.
Saturday (3 days after the repair), same error. Last night, it blew the fuse, and again isn't working.
When engineer pitched up he advised me to call the repair center he was from if any problems. Call them - they're on answer phone so i have to email. Get a reply saying it's been 'referred to their tech team' whatever that means, they don't even have details of the error! And they might contact me today.
AIBU to be less than impressed? Less than a week and AGAIN I have no bloody working hob! I can use the oven and we have an electric griddle, it's just frustrating. Plus I knew it wasn't fixed the first time.