AIBU to complain to this hotel?

[GetSomeGumption]

I'm staying in a British seaside hotel with my parents. It has been a tough few years and we have gone on a 2 night break, my dad has paid near £600 for a single and double room (which I am horrified about as I prefer a premier inn or an air B&B for quality for money).

My parents are on a different floor to me and since we arrived yesterday more and more furniture has been appearing in the hallway that leads to their room. There are signs up apologising and explaining that they are doing up rooms. Half an hour ago we went up to bed, I had to get something from their room, and discovered mattresses 3 deep, tables, chest of drawers along the hallway and blocking a fire extinguisher.

My parents are very stoical and are not impressed but won't complain. I've come back to my room and tried to ring the duty manager to discuss the risk if there was a fire, to be told by the person on the phone that there is no manager on duty and "I expect you're wanting compensation? Why are you ringing at this time of night?"

AIBU to complain to this hotel? My DPs will be mortified when I tell them. I feel unsettled since Grenfell and couldn't have gone to sleep without raising the issue knowing that I have family sleeping on that floor.

(Also as a side, this is why I avoid British hotels. I shouldn't have to be querying their fire evacuation plans!)

OP did the manager.call you, have they cleared the exit?

Update: I was assured a message would be left with the manager and he would call me this morning after he started at 7am. Was also told on the phone last night that they would look at access ing the extinguisher at least.

No call yet this morning. I have phoned reception, asked to be put through to the manager and been asked repeatedly what it is about so that they can "start to investigate". I politely said I had been over it last night with a member of staff who told me a message would be passed to the manager. Awaiting a call now but the manager is hardly tripping over himself to contact me.

A mattress has now appeared opposite the door of my room. Oh and my DPs corridor is now 3 matresses deep. Pics attached.

That's ridiculous! I'd contact the fire brigade (email or something obviously, not 999 just in case anyone thinks I was suggesting that), because that's an enormous fire risk.

Where is this? So we know to avoid it!!

I would contact the local fire brigade and show them the pixtures

Blimey Gumption what a state. Have they not a single empty room they can shove that crap in for the time being?! I agree with pp, email/call the local fire brigade, I think you can google the local safety officer. They deserve a bollocking for that, the fire brigade will definitely class that as unacceptable risk.

What the actual fuck?

I'd say I don't want it 'investigated', I want it removed, ASAP. Or I'm calling the fire brigade AND checking out (and reversing my credit card payment).

Good grief, this is ridiculous. I would complain anyway, and the fire safety makes it even worst.

You cannot charge top price from customer and transform the place into a tip. At the very least an apology and a discount would have been expected from the start. I would now demand a lot more, for rudeness.

Take different photos and keep them for trip advisor (if you don't want to be fully identified in real life)

Update: I have had a long, polite discussion with the manager who had not been passed on the message. He agreed that it was not acceptable and stated "fire safety is our number one priority" to which I pointed out that it is actions not words that count. He said that other members of staff do not go to the fire safety meetings that he does and so do not realise the importance. I pointed out that fire safety is everyones responsibility and that perhaps more training was needed.

The manager took so long phoning me back that I had ample time to phone the local fire authority who were very intetested and would be sending a fire officer out today. When I told the manager this he said "it will all be gone when they arrive", but I have sent photos so they will see.

Did he apologise profusely? Offer you something on the house, or an upgrade, for your inconvenience? He really should.

I hate this kind of excuse-making. ('Staff didn't get training', etc). It's common bloody sense, anyway.

You paid for a relaxing 5-star experience and instead you had to chase around after him over an issue that should never have arisen. Grrr!

So is he giving your df a hefty discount .

No discount offered. But it wasn't about money or compensation. I was concerned for safety. If there was a fire in that corridor, there's no way people would get past.

Also agree with it being common sense when you've got a large hotel of guests! It should be everyone's responsibility.

150 per room per night is not extreme surely. Pretty standard for a nice hotel depending on where you are. One room, single night in a travelogue in London is rarely under 100

Not to take away from your point op which I totally agree with, just all the shock at 600.

"Notreallyarsed

£600 for two nights is shock DP and I have just booked two nights, dinner bed and breakfast for £289 (and it's a "upgraded" room as part of the deal), I'm stunned at £600 for a standard double and single with breakfast. "
Presumably you have one room. Multiply that by two and it's almost exactly the same.

£600 for a single and double room

Christ!!!!!

Take lots of photos. They are completely breaching health and safety laws!

Seriously where do mners get these bargains from

Don't forgot to do a Trip Advisor review when you leave. I don't mean that in a nasty way, fire safety (or the lack thereof) would be something I'd want to be confident about before I'd book. I certainly wouldn't book into a hotel that thought this was an acceptable way to store furniture!

Stealth Fine if its a "nice" hotel but from the look of the corridor, the carpet, the room doors and the pretty minging furniture covering the corridors, this is not a "nice" hotel.
If I had to leave/arrive into my room faced with this assault course of manky furniture in my way/vision I;d definitely be requesting something. You stay at a hotel partly as it is (you hope) clean/uncluttered/stress-free- this is NOT that experience.

Destroy them on TripAdvisor!

I know it's not about the money but I'd still be asking , I mean have you enjoyed your stay , did you sleep well last night etc . £150 per night B&B is fairly reasonable for a good quality hotel , this doesn't look like one .

I agree scatty but presumably it was sold as a good hotel. I got the impression on here that most people were shocked at the price in general, and yet whenever I go to book. A hotel, unless it's premier inn etc it's rarely under 100.im in the North East too.

Years ago I stayed n a similar British seaside hotel. Very grand in its day but by then all subdivided into tiny rooms. I had a tiny room on the top floor. During the night the fire alarm went off, and I assumed it was a mistake, then I thought " hmmmmm, Victorian hotel, top floor, flimsy walls," so went out. Top floor was milling with elderly folks on a bowling holiday. I ended up directing them all down the outside rickety iron fire escape. Would have been a nightmare if there had been a fire. No info from the staff, we eventually just went back to bed. I'd never stay anywhere like that again.

I hope the fire safety officer tears them a new one. All the staff will have fire safety training.