To expect Hermes to deliver

[lovemycatsanddog]

I have been waiting in all afternoon for a parcel to be delivered for my daughter by Hermes,it was to be no later than 6-50
My daughter rang at 7 to say it has arrived then?
No it didnt arrive, so she lookede at tracking, and it says delivered and signed for,
I dont know who they can say who is suppposed to have signed for it, but i have been in all day and evening, and no one knocked or rang the bell, my dog goes mad anyway if anyone comes to the door
This happened once before almost.
I actually saw a card pushed through the lerterbox, picked it up and it said tried to deliver parcel, so had to ring and rearrange delivey, no one even knocked i was sat watching

Hermes and Yodel are the bloody worst. Both exactly the same when it comes to saying delivery has been attempted and then customer service isn't great either. I remember a courier signed for my parcel at 5pm, I think it was due out until 7pm but turned out they'd taken it home and said they'd intended to deliver it in the morning as they ran out of time. I hope she makes some headway tomorrow!

I blame hermes and it's drivers.
Don't lie and say the person wasn't on when you didn't even ring the bell
Don't leave parcels in the MIDDLE of a drive
Don't throw parcels over a fence even after repeatedly being asked not to
Don't put things in a rubbish bin
Don't put things under a mat
I def blame the drivers in all these cases.

Well! Hermes called this morning with parcels, and apologised profusely,he said his van broke down, but he to put delivered as they are supposed to be delivered at the times stated
So ,my daughter was pleased,but had alreat rung Asda and they refunded postage

YABU to expect this. Everybody knows Hermes do not deliver! Whenever you find that a company uses Hermes, clear a week or two in the diary to wait for the parcel and prepare for lots of chasing emails and phone calls.

Yeah the hermes delivery man at my mums was awful. Used to always say things were delivered so he would hit targets then get round to delivering a few days later (his words not mine).

He also used to put things in our wooden cellar thingy attacked to the house, with our permission I might add, but we asked him not to after a while because after a storm it was damaged structurally and openin the door made the brickwork wobble.

He didn't listen and in th end to prevent it toppling over before we could get it fixed we nailed the door shut. (Lots of very long nails). Came back one day to him prising the door open with a bar! Told him to stop and he laughed and said 'oh these nails wont keep me out...'. After telling him AGAIN not to do it, and renialing it shut he came round and prised the door off again. This time whole door came of, hinges the lot and brickwork totally unsaveable.

Complained to Hermes and they said they wouldnt pay up anything because delivery driver claimed it was damaged before he prised it open. So even though they admit he prised a locked and nailed door open it was all fine apparently.

Bloody arsewipe.

Clearly I needed to rant sorry

We're lucky. Our Hermes man is great, except that sometimes he comes too early! I'm not running down to the front door if I'm in the shower. Sometimes he comes at about 7am! He's very good though, we have a place where he puts the parcels and he hides them well, so no-one knows they're there.

If I know a website uses Hermes I won't order from them, I sent a parcel previously and they abandoned it in a hotel car park 5 miles from the delivery location, we only found out because someone from the hotel found and opened the parcel which I had included my contact details.

Would Hermes go and collect it to deliver it correctly, nope, they had to do an 'investigation first to locate the parcel' as the website showed it was still out for delivery... bunch of clowns

I have two sides of the coin to this. My friends exH got sacked from his office job and took up a job as a Hermes delivery driver. He used to collect the deliveries at 6am and go home and have a 'smoke' and plan his route, setting out at about 2pm. I'm imagining a lot of stuff didn't get delivered. Anyway, he's a long gone ex with several sackings afterwards...

My local Hermes driver is fab, turns up on time and once saw me with a flat tyre on the way to school/work and stopped to help me quickly change it. Lovely fella, says he needs 100 drops in a day to get a decent wage.

It's a mixed bag. People on minimum wage who can't be arsed, and people on minimum wage who are working their arses off.

If ordering from JL use their next day service if your Hermes delivery is rubbish as they use DPD for that.

Would love hermes to actually read all these threads, not that they would care!
This is the reason companies and people are stopping using them!

I accept that I've probably been lucky but I've never had any problem with Hermes. However I think that's down to our local delivery driver who is really good and we have an agreement about where to leave something if I'm out.