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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Do you think my cleaner should be doing more for her money

133 replies

Pennina · 17/07/2017 18:48

We have a large four bed house and my family comprises of my husband and two teenage DCs. I have a newish cleaner who I pay £10 an hour and she comes twice a week. She is fairly new (she's been cleaning for me for about six weeks) and so far although she cleans to a very good standard she is in my opinion rather slow.

Today I was out working and left her a note asking her to spend one hour ironing, 30 minutes in the kitchen to empty dishwasher put a small load of washing on the line, wipe down surfaces and sweep the floor. The kitchen was not dirty so there was no mopping or scrubbing or anything like that needed. I also told her to spend another 30 minutes sweeping the wooden floor in the hall and lounge diner and hoovering the stairs, landing and three bedrooms that we use. The cleaning part was done fine but when I went to the spare room which we use for ironing I was disappointed to see that in one hour she had only ironed about a quarter of the basket comprising of half a dozen pillow slips two T-shirts a polo shirt and one shirt. Left in the basket was three more shirts and four duvet covers. I quite like ironing and although I'm not brilliant at it, I would've got that whole basket done in less than an hour.

So aibu to be a little disheartened about this? I'm half hoping that you will tell me that Iabu as it's so hard to find cleaners! However I can't help but feel ripped off by having to pay £10 for only quarter of a basket of ironing.

I stand braced for your views!

OP posts:
VeryButchyRestingFace · 17/07/2017 20:14

Looks like this thread should have come with a trigger warning for the delicate.

Who'd have thunk it?

⚠️ 🔥 ⚠️ 🔥

RortyCrankle · 17/07/2017 20:14

I would never ask my cleaner to iron or hang out washing. The clue is in the name - she's a cleaner, not a housekeeper.

MaryLennoxsScowl · 17/07/2017 20:15

Talk about deliberately inflammatory!

Ginslinger · 17/07/2017 20:16

My cleaner irons - I think that maybe you and she need to have a discussion about the workload and how she manages it.

Pennina · 17/07/2017 20:16

Archibald, pull the chip out of your shoulder and stop ranting. The size of my house was mentioned in order to give context so that people could see how much I was expecting her to do a week. I don't go to Waitrose they deliver actually. I'm sorry that my genuine post does not fit into your narrow criteria of the type of person I should be. I have accepted all the sensible criticism that the majority of ladies have given and will make a change to things. As I mentioned in a previous post my previous cleaner had been with me for 13 years so perhaps more adjustment and thoughtfulness was needed on my part.

OP posts:
lisalisa · 17/07/2017 20:16

I am lucky in that I have a lot of cleaning help as I work full time and have a big family . My ckean

crazykitten20 · 17/07/2017 20:19

Hey @ArchibaldsDaddy

And you've placed a deliberately inflammatory response.

What to think? 😉

VeryButchyRestingFace · 17/07/2017 20:19

Talk about deliberately inflammatory!

Probably got the arse because his/her other little "contribution" to a different thread (a lot more serious than this one) got deleted. 🙄

Izzy24 · 17/07/2017 20:19

Pennina

You wrote:

. I also told her to spend another 30 minutes sweeping the wooden floor in the hall and lounge diner and hoovering the stairs, landing and three bedrooms that we use.

..........

codswallopandbalderdash · 17/07/2017 20:20

I never felt I asked my cleaner to do too much and at the start was great, but over time I felt less and less being achieved in allocated time. Then I unexpectedly ended up being at home a couple of days when cleaner was there and discovered she was actually spending quite a lot of her time making calls on mobile (when supposed to be working). A few times she asked to leave early or arrive late (as family things on) which I had no problem with but she never made the time up. I no longer have a cleaner - I find it less stressful doing my own cleaning rather than having to employ someone

crazykitten20 · 17/07/2017 20:20

@Pennina

Talk to your cleaning lady/gent

There's your answer.

Pennina · 17/07/2017 20:22

You're right izzy - apologies. However normally she has 3 to 4 hours to clean the house in this case I just needed her to give a quick scoot round with the Hoover as I needed the ironing done(!)

OP posts:
lisalisa · 17/07/2017 20:22

SOrry - my cleaner irons but not very well but that's our choice to just accept it not done so well - we could use an ironing service but I try to iron very , very little so it's fine. I spent a lot of time with my cleaner in week one showing her what needed to be done but once she got used to it and knew the house I more or less left her alone to organise her time . It's like any job really - you don't want someone breathing down your neck or micro managing you and you want to feel that you are part of a team and valued . If you only have two hours to fit it al in I would drop things like unloading the dishwasher and get to do things like the toilets and bathrooms which are classic cleaners jobs and you'll see she'll probably come into her own with these tasks

Brighteyes27 · 17/07/2017 20:24

Yabvu I think you should time yourself doing all the properly and then see what you think.
I agree brush and arse springs to mind.

Dukesofhazzard · 17/07/2017 20:25

ArchibaldsDaddy

Um are you a wee bit stressed?

TheHumanSatsuma · 17/07/2017 20:31

Only ask someone to do what you know you could in the time.

Broom, arse, I agree!

Pennina · 17/07/2017 20:37

I think I am a very quick ironer!

OP posts:
Truckingalong · 17/07/2017 20:39

Well now all I want to know is......is Archibald right??!!!!

MaisyPops · 17/07/2017 20:46

I think you're being unreasonable. You're giving more than I would expect a cleaner than I would give. I also think you need to back off micromanaging with timing etc.

scaryclown · 17/07/2017 20:58

Sigh.
If the job is more than the hours you allocate., it's a managerial error if the work doesn't get done.
If you keep saying 'do more' but don't allocate more hours, it's a managerial error.
If you want standards to increase on one aspect, but don't allocate less time overall with more time to the areas you want standards to increase, it's a managerial error.
If you berate your staff for your managerial errors you are incompetent AND a bully.
If she needs takes longer and you won't pay for longer, then chunks of work won't get done.
Sadly this is a brilliant illustration in microcosm of why the UK is persistently unproductive. Fucking awful class'entrenched management incompetency coupled with low pay.
More stuff to do, with the same amount of low pay is both an impossibility and jaw dropping management incompetency.

Are you a Tory?

2017RedBlue · 17/07/2017 20:58

This reply has been withdrawn

The OP has privacy concerns and so we've agreed to take this down.

scaryclown · 17/07/2017 20:59

Have you also noticed that on your implied pay structures you pay considerably lower the better an ironed you recruit?

And you wonder why you cleaner is getting worse....

Saints preserve us...

AlpacaLypse · 17/07/2017 21:00

Actually giving a cleaner a bit of a head's up of how long to spend on a particular job doesn't sound U to me.

OP you're in AIBU. Expect idiotic replies in amongst the common sense.

SemiNormal · 17/07/2017 21:01

Yanbu. Two hours is plenty of time to do the work you asked for. - Yes but £10 isn't enough money for the work OP has asked for. £5 an hour FFS! Disgusting IMO.

SemiNormal · 17/07/2017 21:03

Apologies OP didn't read original post properly - YANBU. I think it's perfectly doable in the time you've given, maybe she wants you to hire her an extra hour so is dragging the work out?

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