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URGENT. Do you rent from a HOUSING ASSOCIATION? Do you claim HB Then please READ THIS.

79 replies

HelenaDove · 12/07/2017 20:55

Many tenants are now receiving letters from their housing associations asking for their rent to be paid weekly in advance.

Example. You do not appear to be paying your rent in line with your tenancy agreement. For example you may not be paying your rent weekly in advance.

Please contact us on the above no. to discuss your rent account so we can advise you how best to keep your rent payments up to date and prevent further letters being sent.

When i recieved the first letter on the 14th June i was told by HA when i phoned them they tried to say that it was because of a break in our claim about 4 years ago. He backtracked when i told him that was rubbish then after talking to someone in the office he said it was sorted.

3 weeks later (last week ) we got an identical letter. Rang them up. Told rent now must be paid weekly in advance. Despite them accepting it the way it is for the past 23 years.

HB is paid 4 weekly in arrears.

Got a letter today telling us that 4 weeks rent is outstanding. I rang them up to be told our account was a few pence in credit.

Tenants are recieving these letters when they are just a DAY late paying the rent.

I popped to the council today to tell them what was going on and i was the second person going along there today. Bloke i saw at the council was really nice and helpful. And after ringing up making enquiries to a supervisor it is evident that all housing associations are doing it.

But not everyone is aware which is why i am posting this.

A poster on another thread said it could be down to Universal Credit or the approach of it.

Why dont they put that in the letters though. Instead of frightening people with letters like this.

Disabled people, pensioners, single parents are or will be getting these letters dropping on the doormat.

Some people have even had letters seeking possesion.

Got

OP posts:
HaudYerWheeshtYaWeeBellend · 17/02/2023 13:51

Vast majority of housing associations tenancy agreements is that they are a month in advancement.

This isn’t a “new” change I the policy… this agreement has been in the tenancy agreements for over 20 years, what tenants are seeing now tho is HA enforcing this legal agreement that tenants have signed.

This is now being enforced as it’s good financial business practice.

Housing beast and the regulators have been suggesting this be enforced for years.

JenniferBooth · 09/01/2024 17:25

LifeBeginsAtGin · 06/06/2018 17:04

Lazy is right. Companies and Associations change all the time. Your dislike to UC is well known, but in any big company you are often likely to get conflicting information depending during times of change. Is it good? No. But thats life. As a resident all you can do is make sure you are up to date with your payments.

I wouldn't start stressing about what computer system they use - that's for them to worry about. Don't try to start a revolution.

@LifeBeginsAtGin How well do you think this post of yours has aged in light of recent events?

Jeds55 · 09/01/2024 17:34

HB is paid 4 weekly in arrears so you'll always be slightly behind. Most HAs e we deal with know this and accept it but they do send letters to tenants occasionally, which causes this confusion

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