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To be really annoyed and at a loss of what to do

28 replies

Busybee233 · 10/07/2017 14:31

Brought a vibrater wand back in January I recently realised I had broken the tip of the charger .so I emailed Ann summers over the weekend I didn't get a reply. Pluss being impaitent I decided to ring them this morning. I asked if I could buy a new charger or where to get one. Woman on the phone told me I could send it back under warranty I kept telling her I had broken it she kept telling me it was fine. They then emailed back with an address to send it to. I asked if I can drop it into the store and got a reply saying they wouldn't except it as I had broken it. I rang back to clarify and ask what I could do the only option was to buy a new vibrater I don't want to do that it cost me over 50 pounds I saved up for it they wouldn't even tell me what the charger was and said they wouldn't recomend I buy one online but of course theree going to say that. In return for all the mix up I got 20% off voucher

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dollydaydream114 · 10/07/2017 17:13

They can't recommend you buy charger online because obviously they can't guarantee that it would work safely with your 'appliance'. You can still buy one online if you want to, but obviously it wouldn't b OK for them to help you do that.

Basically, you broke something, and that's just how it is. If they don't sell the charger separately, you have to buy a new one entirely. Not sure what your issue is here. The woman who said return it clearly misunderstood your complaint (and I'm not surprised by that).

You could just take the broken charger to an electrical shop and say you want a charger with the same connector, voltage etc. You don't have to tell them what it's for.

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Busybee233 · 10/07/2017 17:40

They sell the charger on there site for another vibrater as it's identical to the one I have all though it's out of stock and they told me it wouldn't fit

To be really annoyed and at a loss of what to do
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Busybee233 · 10/07/2017 17:41

Mines just missing the tip anyone know what this charger is called

To be really annoyed and at a loss of what to do
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