Since leaving school I have worked in call centres related to pensions and life insurance. I have always excelled and been seen as one of the top performers and role models. I'm 25 now and during my 7 years of experience I've had a child (3 year old DD) and managed to get out of an abusive relationship. I have suffered from depression which in the last year I have really got a grip on through medication and general improvements in my life.
I am intelligent and good at streamlining processes and keeping customer focus. My current role is more of a client (customers with around 70k pension) relationship manager than a call handler.
I have the opportunity to undertake 2 out of 6 financial exams, degree equivalent, paid for by my current company. Possibly the other 4 if I make a good business case. These wouldn't be totally unaffordable (with the help of my lovely dad) if I was to pay for them myself.
I have been browsing jobs where I meet 4/5 of the essential criteria and some of the desired. Huge salary differences, between high twenties and 40k.
My current job is really close to home so I'd have to take into account travel costs too.
Is it worth calling the contacts for these jobs, being totally upfront and selling myself?
I really feel that so far in life something that has held me back is being too honest about my mistakes and flaws and not shouting about my attributes.
Does anyone in the industry or who can relate have input?