Bought a top from Zara with three other items and they were put in one of the Zara recyclable bags.
Got home had a closer look and changed my mind about all item and so decided to return them.
Got to the store with all items in the bag as was given to me but due to the nature of one the materials( the top)was all scrunched up as it was in the bag with the other items.
The manager comes round and tells me they can't refund the clothes because it's not in a saleable condition?
I pointed out this has nothing to do with me but it's rather the nature of the material but he throws a customer service card to my face, walks away and calls Security.
This was a Sunday so I called up customer service on Monday and they tell me to take the item back to the rude shop for assessment.
Is it just me or this is not right? Feel terribly disappointed by Zara!