I had a hair appointment the other day and arrived precisely 10 minutes late. Usually if there is any possibility I will be late, I call to say 'I am on my way, sorry I might be a few minuets late etc…’ and they normally say - yes no problem at all - see you when you get here kind of thing…
This time, as chance would have it I didn’t call, as I reasoned they are always running late anyway (I am normally on time and most times I end up waiting for them – anything from 10–20 minutes), never seem that bothered when I do call, and I thought parking to call them would have made me even later.
However, yesterday on arriving for my appointment, I was rather stunned to be informed that ‘sorry you’re 10 minutes late and there now won’t be time to do your highlights’.
As I was having a ’T-section of highlights, I was quite surprised as my hair is above shoulder length and they still had 2 hours, but there it was, I meekly trotted away… albeit after voicing my surprise and mild annoyance.
Having thought it over I called back and asked how long it normally takes for a T- section and was told lamely, ‘err well 30 minutes to put in on and….. …’ When I asked why then 2 hours was insufficient I was told that as I was a 'no-show' my appointment had been re-booked. I had a missed call from them at '8 minutes late'…2 minutes before I walked through the door, unfortunately I didn’t answer as my phone was on silent, but as I walked through the door literally 2 minutes later, they were pretty quick in re-booking my slot.
I have just accepted it and no big deal but still left feeling mildly irked by this whole experience as I am a long standing customer, am very rarely late and as I said before, normally end up waiting for them (uncomplainingly).
So what else to do but ask the MU jury – was IBU to feel peeved or is my hairdresser BU to dispense with my appointment so swiftly?