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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Delivery driver got me to lug my packages off his van onto my front drive

29 replies

hmcAsWas · 22/05/2017 14:45

So took delivery of 6 packages which are the bits needed for racking in my garage. Each parcel wasn't excessively heavy but nevertheless I still felt it was a bit 'off' for the delivery driver just to stand in his van, move the packages to the back entrance and have me unload them and put them on my driveway. I've had plenty of deliveries - not encountered this before. Normally the delivery drivers - will actually well...deliver when its larger items - don't expect them to go way out of their way, but to actually get them off their van and put them on my driveway would be a start

He was a bit of a churlish bugger anyway

OP posts:
CherylVole · 22/05/2017 14:45

why did you do it then?

Original poster
hmcAsWas · 22/05/2017 14:47

I kept expecting him to join in - and when he didn't by the 4th package I did say pointedly "Maybe you could bring the last two"

OP posts:
Plumkettle · 22/05/2017 14:47

And did he?

Kursk · 22/05/2017 14:48

I have done this before, it was quicker for the guy to find the boxes and move them, while we took them out.

Personally it doesn't bother me, I would do whatever was the quickest way.

Original poster
hmcAsWas · 22/05/2017 14:49

Yes - with a sigh and marked reluctance

OP posts:
Original poster
hmcAsWas · 22/05/2017 14:50

Kursk - I wouldn't have minded doing it with him if you see what I mean, but by the time I was onto moving the 2nd package he had already positioned all the others at the front of the van and was standing there watching me work rather than pitching in

OP posts:
Original poster
hmcAsWas · 22/05/2017 14:50

or rather, the back of the van

OP posts:
Fragglez · 22/05/2017 14:53

Parcel force man lifted my big box from ikea into my hallway for me today. And he was parked on the road so had carried it up the drive. Sorry, not helping...

Original poster
hmcAsWas · 22/05/2017 14:54

Well exactly Fragglez - that's kind of what they normally do isn't it

OP posts:
Reow · 22/05/2017 14:56

Yodel?

Original poster
hmcAsWas · 22/05/2017 15:03

Parcel Pete I think - subcontracted by the Racking company

OP posts:
snowgirl1 · 22/05/2017 15:07

Check the t&cs of the company you delivered from. There have been a least a couple of large items (front door being one, iirc) that I can recall the delivery terms being that the delivery man/company would offload from the van, but we were responsible for moving the item inside.

snowgirl1 · 22/05/2017 15:08

Check the t&cs of the company that you ordered from (not delivered from!)

YetAnotherSpartacus · 22/05/2017 15:18

I've had this happen. The driver pointedly noted he was not paid to do more than offload from the truck. I was of the conviction that if I'd paid for delivery it meant someone carrying something I could not physically lift to where I wanted it - or using a trolley or similar. In the end I opened packages and carried the pieces one by one to where iIneeded them - all the time while he whined about how hard done by he was. Never bought from that company again.

TheFreaksShallInheritTheEarth · 22/05/2017 15:24

But he didn't offload from van, snow

I had a whole houseload (and we have a big house!) of hardwood flooring dumped on 4 pallets on my drive once, blocking my car in! I was not best pleased.

YogaDrone · 22/05/2017 15:27

The only time I've had this was when the kitchen cabinets were delivered. The contractor was supposed to be on site to accept them from the delivery driver - part of the t&c's of acceptance I think. But I hadn't read that part Blush and so the contractor wasn't there. It was just me. But, fair play, the driver didn't whinge (much) and helped me unload the new kitchen into my garage.

TheFreaksShallInheritTheEarth · 22/05/2017 15:27

Oh, and Asda are bastards for this when it comes to shopping delivery, crates dumped on my doorstep. I took two items at a time very slowly to my kitchen whilst the two - two! - delivery men stood there in the rain looking pissed off. Then one said "I won't help because my boots are wet" Hmm
Went back to tesco and Sains after that; they always ask where I want it and take it with a smile.

BreconBeBuggered · 22/05/2017 15:29

I've seen that type of clause about not delivering into the building (WTF) in T&Cs before, usually on something DH has blithely ordered online, and it's always given me the fear. Never known a driver to actually invoke it though, and don't know what I'd do if they did. Send it back, probably. I can't lift large or heavy items and don't consider leaving things on the pavement to constitute delivering them.

HotelEuphoria · 22/05/2017 15:35

I don't mind Asda dropped the crates at the door, beats me carrying all the bags from the car.

usually been luck with drivers except once when my cast aluminium patio furniture came and he just opened the doors and said "we don't unload them"

The chairs I could manage, the table he had to do anyway because I couldn't lift it. Neither of us were happy.

Bought from a smaller company and it was a one man and his van delivery.

ZaphodBeeblerox · 22/05/2017 15:36

I ordered a mattress online and paid the company to also take away and recycle my old mattress. The delivery driver said he wasn't allowed to touch the old mattress so I would have to pick it up and put it in a bag before he can handle it. Was a big kingsize mattress so no way I could have managed that even if I wasn't 8 months pregnant and as large as a whale. He said there was absolutely nothing he could do so I just refused delivery of the mattress and got a refund. I get that in my case it was probably some health and safety reg to ensure delivery workers didn't handle old beds etc. But was still a bit odd to see a 6 foot tall man insist that a short round pregnant woman had to lift up a massive mattress and he couldn't help. Hmm

Floralnomad · 22/05/2017 15:37

We had this recently with a very heavy gas stove , fortunately he didn't arrive until 6.45 pm so dh was home from work , he said all he could do was fork lift it out of the lorry onto the drive and then dh and I had to lug it indoors . We did ring the company it came from to tell them because obviously if it had turned up during the day I would have had to refuse delivery as there was no way I could shift it at all and no way he was going to help .

weeblueberry · 22/05/2017 15:38

I had this when I had nursery furniture delivered from Mothercare. They didn't make it clear when I ordered though so there was 37 weeks pregnant me trying to haul stuff in from their van through my house. He practically shouted at me as soon as they arrived WE'RE NOT ALLOWED TO BRING THEM INTO THE HOUSE.

I wasn't very pleased...

Original poster
hmcAsWas · 22/05/2017 15:41

I'll check my terms and conditions of delivery.

Seems a number of you have had less than positive experiences!

OP posts:
Changebagsandgladrags · 22/05/2017 15:43

I had this with a washing machine once. They said they weren't allowed to bring it up stairs. This included the one step from the driveway into the house even though I'd paid for installation. One bastard step. So I said they could take it back.

JennyOnAPlate · 22/05/2017 15:52

We've had this with a few large items over the years, and it's usually mentioned in t&c's. Basically they deliver to the pavement rather than your actual house.

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